Cog Railway - Train Dispatcher

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

About The Position

The Train Dispatcher directs, coordinates, and monitors railroad traffic to support the safe, efficient, and timely operation of The Broadmoor Manitou & Pikes Peak Cog Railway. As the central point of communication for rail operations, the dispatcher oversees train movements, maintains operational records, and coordinates with engineers, conductors, and other departments. The role requires attention to detail, sound judgment, and clear communication under pressure, with safety and guest experience as priorities. The dispatcher uses dispatching systems, radio communications, computerized tracking tools, and documentation systems to monitor train activity and record movements and operational events. The position involves responding to emergencies and changing conditions, coordinating service and passenger logistics, and working with internal departments to support railway operations and guest service. A flexible schedule, including weekends and holidays, is required as dictated by the calendar of events. The role may involve transporting equipment across the Resort.

Requirements

High school diploma or GED equivalent.
Previous experience in a similar role is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Valid driver’s license; employees operating Broadmoor vehicles must be at least 18 years old.
Ability to use Microsoft Office tools for documentation and email communication.
Excellent communication, negotiation, and conflict-resolution skills, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.
Motivated team player able to collaborate positively with colleagues.

Nice To Haves

Previous experience in a similar role is highly preferred.

Responsibilities

Direct, coordinate, and monitor train movements to ensure safe and efficient railway operations.
Maintain continuous communication with train engineers and conductors regarding train location, track conditions, schedules, and operational instructions.
Ensure adherence to operating schedules while adjusting for delays, weather, operational challenges, and emergencies.
Monitor rail traffic through dispatching systems, radio communications, and computerized tracking tools.
Maintain accurate computerized records, logs, and reports documenting train movements, operational events, delays, incidents, and communications.
Coordinate train meets, departures, arrivals, and track usage for operational efficiency and safety.
Respond to emergencies, service disruptions, equipment failures, and changing operational conditions.
Enforce compliance with railroad operating rules, safety regulations, and company policies.
Communicate operational updates and service information to internal departments.
Maintain working relationships with Retail, Parking, Ticket Office, Highway Operations, Aramark, Maintenance, and Guest Services.
Assist with passenger flow and operational logistics during peak periods, special events, and high-volume visitation days.
Monitor weather and environmental factors that may affect rail operations and implement appropriate adjustments.
Support incident investigations and prepare reports about operational irregularities, delays, safety concerns, or service interruptions.
Make time-sensitive operational decisions while maintaining a professional, calm, and decisive demeanor.
Uphold The Broadmoor's safety, operational excellence, and guest experience standards.
Comply with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence, including Forbes Travel Guide and AAA Five-Diamond standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as required.