Ticket & Product Sales Agent

Vail Resorts•Truckee, CA

About The Position

This department provides slopeside equipment storage and facilitates valet ski and snowboard check-in while delivering exemplary guest service. The agent communicates with guests and employees to answer questions, provide clear directions, and explain resort details. This seasonal role is suited to someone who is passionate about guest service and helping guests have an Experience of a Lifetime. The position is winter seasonal for 2026/2027, with part-time hours available. The starting and expected pay is $20 per hour. Housing is available. Applicants must be at least 16 years old.

Requirements

At least 16 years of age.
Friendly, well-presented, polite, and guest-focused.
Fluent English communication skills and the ability to learn new technology.
Ability to work as part of a team, maintain a positive attitude, and work well with the public and other departments in a fast-paced environment.
Ability to lift 30 pounds, safely transport ski and snowboard equipment, and move large rolling ski racks.
Ability to sit, stand, and/or move for extended periods.
Regular and consistent attendance, punctuality, and readiness to work in uniform by 7:30 a.m.
Flexible schedule and ability to work weekends, holidays, and extra shifts as needed.

Responsibilities

Create a welcoming first impression by promptly acknowledging guests, anticipating their needs, and providing attentive service in a fast-paced environment.
Resolve guest issues within the role’s authority and refer larger issues to upper management while following department rules and guest policies.
Accurately tag and label guest equipment, log daily ski activity, deliver and retrieve equipment tunes and document them, and keep equipment inventory and locations up to date.
Keep work areas clean and organized, including performing daily cleaning such as vacuuming, snow removal, and trash disposal.
Use the resort point-of-sale system to sell equipment-bin rentals and equipment valet services.
Dress appropriately for the work environment, arrive on time regardless of weather, and work in department locations as needed.
Take initiative, work as part of a team, complete additional assigned tasks or projects, and attend mandatory staff meetings and training.