Box Office Ticket Agent

Spoleto Festival U.S.A.•Charleston, SC

2d•$16 - $17•Onsite

About The Position

Spoleto Festival USA is seeking Box Office Ticket Agents to support the 2027 Festival, which runs May 28 through June 13. Agents assist patrons by phone, email, at the box office window, and at Festival venues, helping them choose performances and seats, answering ticketing questions, and creating a welcoming experience. These are seasonal, part-time, hourly roles from early January 2027 through mid-June 2027, typically 20 to 32 hours per week and no more than 129 hours per month. Schedules include evenings, weekends, and holidays. Returning agents may serve as Lead Ticket Agents, mentoring and training colleagues and leading onsite shifts. The role is based onsite in Charleston, South Carolina, at the box office, Festival venues, and event pop-ups. The position pays $16 per hour for new agents and $17 per hour for returning agents serving as Lead Ticket Agents. It is not benefit-eligible, but includes complimentary admission for the employee and a guest to select Festival performances and events.

Requirements

Genuine enthusiasm for working with people and a warm, positive attitude.
Hospitality-first approach and an ability to anticipate patrons’ needs.
Customer service experience in a high-volume retail, service, or hospitality setting.
Strong organizational skills, attention to detail, and a calm approach under pressure.
Clear communication skills and a warm, friendly, helpful phone manner.
Comfort using a computer, multi-line phone system, and headset with microphone, and learning new software.
Legal authorization to work in the United States.
Ability to pass a background check.
Ability to perform computer and phone work with a headset and microphone, stand at venue box offices, work in low light and outdoors, and lift up to 25 pounds (up to 50 pounds with assistance).
Availability for a seasonal schedule from early January 2027 through mid-June 2027, typically 20 to 32 hours per week, including evenings, weekends, and holidays, and no more than 129 hours per month.

Nice To Haves

Experience with Tessitura or other ticketing software.
Prior experience with Spoleto Festival USA.

Responsibilities

Provide warm, energetic service in phone, email, and in-person conversations, resolving ticketing problems and creating positive patron experiences.
Help patrons select performances and seats, including accessible and group seating, and develop expertise in Festival programming.
Accurately process reservations, exchanges, and refunds in Tessitura.
Conduct phone and email campaigns to build relationships and promote performances, events, and merchandise.
Support merchandise fulfillment, brochure requests, and box office equipment upkeep.
Staff onsite box offices and will call at Festival venues, as well as scheduled community and promotional event pop-ups.
For returning agents serving as Lead Ticket Agents, mentor and train new agents and apprentices, answer peers’ questions, and lead agent shifts onsite.