Box Office Ticket Representative Full Time

Walton Arts Center•Fayetteville, AR

4d•Hybrid

About The Position

Walton Arts Center/Walmart AMP is hiring a full-time Ticket Representative to provide exemplary customer service to patrons. The role provides information about upcoming events and sells, processes, and prints tickets and subscriptions for Walmart AMP, Walton Arts Center, and partner organizations. Representatives communicate and reinforce the organization’s mission and brand and may represent the venues at shows, performances, and other events in person at either venue or off-site. The position works primarily in a call center environment at both Walton Arts Center and Walmart AMP when not assigned to event shifts. Schedules include regular daytime box office hours as well as event shifts, which may involve nights and weekends and fluctuate according to touring-company and business needs. Hybrid work may be available, subject to event and business needs. The listed salary is $16 to $18.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service role.
Ability to communicate effectively by phone and in person to provide excellent customer service.
Ability to make decisions in a fast-paced work environment and identify and quickly resolve problems.
Organized, accurate, and consistent approach, with the ability to monitor work quality.
Ability to follow instructions, respond to management direction, and maintain a desire to learn and improve.
Strong interpersonal skills and ability to work under pressure and handle conflict positively.
Ability to learn and operate a Windows-based ticketing system (Tessitura).
Ability to use standard Microsoft Office tools.
Ability to meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and collaboratively and complete assignments within given instructions, routines, and accepted practices.
Ability to perform essential job functions safely and successfully in accordance with applicable standards, including productivity standards.
Dependability and ability to maintain regular, punctual attendance.
Availability to work flexible hours, including nights and weekends, as needed for show and on-sale schedules.
Ability to lift and carry up to 50 pounds.
Ability to talk, listen, and speak clearly.
Must have a working cell phone and be willing to install and use work-based applications.
Ability to sit or stand for extended periods and to stand or walk for extended periods on surfaces such as concrete, grass, and inclines.
Ability to endure outdoor conditions including cold, heat, wind, and precipitation.
Ability to work in large, crowded environments with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events.

Nice To Haves

Bilingual language skills.
Experience in a venue or call center environment.
Passion for the arts and entertainment industry.
Positive, engaged, and enthusiastic manner.

Responsibilities

Remain available for incoming calls and provide excellent customer service to patrons and fellow staff.
Work regular daytime box office hours and event shifts, including nights and weekends as scheduled based on event needs.
Participate in assigned outbound calling plans and marketing efforts.
Complete daily assignments, including voicemails, emails, morning reports, and general office management.
Inform patrons about shows, events, and policies while communicating the organization’s mission and reinforcing its brand.
Sell, process, and print tickets by phone or in person.
Represent Walton Arts Center and Walmart AMP at scheduled on-site and off-site events.
Stay informed about venue events and local happenings that could affect events or venues.
Resolve ticketing issues while maintaining a positive and friendly demeanor.
Maintain accuracy in ticket-related and financial transactions.
Maintain cash drawers with appropriate change and balance end-of-shift deposits.
Keep patron and ticketing information accurate and up to date in the database.
Keep the box office clean and uncluttered, maintain equipment in good working condition, and promptly report problems.
Immediately report technical, phone, or internet issues to the on-duty manager.
Maintain professional relationships with teammates, staff from other departments, vendors, patrons, and tenants of leased spaces.
Follow company policies and procedures, including dress code standards.
Suggest ways to improve office efficiency and ticketing processes.
Stay current on assigned software upgrades, training, and certifications.
Perform other assigned duties for which qualified and physically able, with reasonable accommodations.