Box Office Ticket Representative

ASM Global•Tacoma, WA

1d•Onsite

About The Position

Legends Global is hiring ten Box Office Ticket Representatives for Tacoma City Theaters in downtown Tacoma, Washington, which includes the Pantages Theater, the Rialto Theater, and Theatre on the Square. Reporting to the Box Office Manager, the representative sells tickets to the public using the Ticketmaster ticketing system, provides guests with general venue and event information, and scans tickets at events. The role requires accuracy in financial and ticketing transactions and professional, helpful interaction with the public. The schedule is event-based and may include days, evenings, weekends, and holidays; events occur mostly in the evening and on weekends. The position may be scheduled for up to 20 hours per week, but fewer than 20 hours may be offered regularly, and no minimum weekly hours are guaranteed. Employees must be able to travel to the assigned work location on time, including for late-evening and weekend shifts. Transportation and parking costs are the employee’s responsibility and are not reimbursed. The hourly rate is $17.63. Overtime is paid at time and one-half for weekly hours over 40, and sick leave is provided in accordance with Washington state law. The work environment is usually moderately noisy and may be loud during events; ear protection is available upon request. The role requires sitting and standing for extended periods, walking, reaching, talking, hearing, handling tickets and payment materials, and lifting or moving up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

English fluency, both written and verbal.
Must be at least 21 years old to apply.
Availability to work evenings, weekends, and holidays; no minimum number of weekly hours is guaranteed.
Ability to arrive at the assigned work location at the scheduled time.
Ability to meet high standards of cleanliness and appearance.
Ability to work independently or as part of a team.
Reliable transportation to and from work, including late evening and weekend hours; transportation and parking costs are not reimbursed.
High school diploma or GED.
Experience in a direct customer service role.
Ability to pass a standard background check.
Organizational skills to maintain transaction records.
Computer competency to search ticket availability and fan order information and complete transactions.
Ability to sit and stand for extended periods, walk, reach, talk, hear, and handle tickets, credit/debit cards, and receipts.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Experience with Ticketmaster or another ticketing system.
Experience with office equipment such as copiers, computers/keyboards, telephones, and ticket printers.
Experience in a live performance venue; preferred but not required.

Responsibilities

Process event ticket sales and Will Call tickets.
Interact tactfully, helpfully, and professionally with the public, provide event information, and complete ticket transactions accurately.
Answer the box office phone and provide accurate information about events, tickets, venues, parking, and upcoming event schedules.
Become familiar with the layouts of the different venues.
Scan tickets accurately at event entry doors.
Handle credit card transactions responsibly and accurately.
Maintain accurate ticket transaction records.
Follow physical safety procedures and report deficiencies to supervisors.
Follow Box Office operating policies and procedures.
Perform clerical functions supporting Box Office operations.
Clean the box office area at the end of the shift.
Provide support to Box Office managers and supervisors as needed.