Box Office Ticket Seller

ASM Global • Wilkes-Barre, PA

20h • Onsite

About The Position

This position is responsible for carrying out the day-to-day activities of the Box Office. Available hours will vary by week and will depend on event and on-sale schedules. Box Office staffing hours during the week on a non-event day are 9:45am-4pm. Event days will extend those hours. Weekends hours will vary by event, but can run all day. The majority of available hours will coincide with our event schedule; mostly evenings, nights and weekends and are important to the business. We are looking for someone that can work up to 10-20 hours per week, based on our event schedule, and have open availability for all Box Office operating hours. The number of hours that are scheduled per week are based on event schedule and will vary weekly.

Requirements

• High School diploma/GED; or a student currently enrolled in high school in pursuit of a high school diploma
• Pass a HireRight Background Check in compliance with company policy
• Basic knowledge of computer and point of sale technology
• Outgoing, friendly, and professional attitude for strong guest relations
• Ability to communicate effectively both verbally and in writing
• Must be able to follow directions, but work independently when needed
• Work well with others in a team environment in a high volume and sometimes stressful environment
• Able to work most event hours which include nights and most weekends as assigned shifts dictate
• Reliable transportation, punctual arrival, and consistent availability
• Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training

Nice To Haves

• Previous Ticketmaster or venue box office experience preferred

Responsibilities

• Open and/or close ticket window as required
• Sell and distribute will call tickets for Mohegan Arena events using Ticketmaster software
• Reconcile daily sales reports and cash deposits
• Answer customers’ questions promptly, courteously, and accurately both over the phone and at the ticket window
• Keep a clean, well-groomed appearance, and organized work space
• Maintain an energetic, professional, and polite relationship with co-workers, clients, and the public
• Perform related clerical work and other special assignments as requested
• Performs other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED