Box Office Ticket Representative Full Time

Walton Arts Center•Fayetteville, AR

1d•$16 - $18•Hybrid

About The Position

Full-time Ticket Representatives provide exemplary customer service to patrons and sell, process, and print tickets and subscriptions for Walmart AMP, Walton Arts Center, and partner organizations. They provide information about events and policies, resolve ticketing issues, and communicate the organization’s mission and brand. Representatives work primarily in a call center environment at both venues when not assigned to event shifts, and may represent the organization at on-site and off-site events. The position includes regular daytime box office hours as well as event shifts, which may include nights and weekends and fluctuate according to touring-company and business needs. Hybrid work may be available subject to event and business needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service role.
Effective communication by phone and in person to provide excellent customer service.
Ability to make decisions in a fast-paced work environment.
Problem-solving ability, including identifying issues and resolving them quickly.
Organization, accuracy, consistency, and ability to monitor work quality.
Ability to follow instructions, respond to management direction, and maintain a desire to learn and improve.
Strong interpersonal skills and ability to work under pressure and handle conflict positively.
Ability to learn and operate a Windows-based ticketing system (Tessitura).
Ability to use standard Microsoft Office tools.
Ability to meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and collaboratively and complete assignments within given instructions, routines, and accepted practices.
Ability to perform essential job functions safely and successfully, consistent with the ADA, FMLA, and applicable federal, state, and local standards, including productivity standards.
Dependability and regular, punctual attendance consistent with the ADA, FMLA, and applicable federal, state, and local standards.
Availability for flexible hours, including nights and weekends, as required by show and on-sale schedules.
Ability to lift and carry up to 50 pounds.
Ability to talk, listen, and speak clearly.
Must have a working cell phone and be willing to install and use work-based applications.
Ability to sit or stand for extended periods.
Ability to stand or walk for extended periods on surfaces such as concrete, grass, and inclined surfaces.
Ability to endure outdoor conditions, including cold, heat, wind, and precipitation.
Ability to work in large, crowded environments with flashing lights, loud music and noises, pyrotechnics, and cannons as part of shows and events.

Nice To Haves

Bilingual language skills.
Passion for the arts and entertainment industry.
Venue or call center experience.

Responsibilities

Remain available for incoming calls and provide excellent customer service to patrons and staff.
Work regular daytime box office hours and scheduled show and event shifts, including nights and weekends as required.
Participate in outbound calling plans and marketing efforts as assigned.
Complete daily assignments, including voicemails, emails, morning reports, and general office management.
Provide patrons with information about shows, events, and policies while communicating the organization’s mission and reinforcing its brand.
Sell, process, and print tickets by phone or in person.
Represent Walton Arts Center and Walmart AMP at scheduled on-site and off-site events.
Stay informed about venue events and local happenings that could affect events or venues.
Resolve ticketing issues while maintaining a positive and friendly demeanor.
Ensure accuracy in ticket-related and financial transactions.
Maintain cash drawers, provide appropriate change, and balance end-of-shift deposits.
Maintain accurate and up-to-date patron and ticketing information in the database.
Keep the box office clean and uncluttered, maintain equipment, and promptly report problems.
Report technical, phone, or internet issues to the on-duty manager.
Maintain professional working relationships with teammates, staff in other departments, vendors, patrons, and tenants of leased spaces.
Comply with company policies and procedures, including dress code standards.
Suggest ways to improve office efficiency and ticketing processes.
Keep up to date on assigned software upgrades, training, and certifications.
Perform other duties assigned by the supervisor for which the employee is qualified and physically able to perform with reasonable accommodations.