Manager Box Office- Box Office- Full Time

Ocean Casino Resort•Atlantic City, NJ

7h•$53,500 - $69,600

About The Position

The Box Office Manager directly supervises box office operations, supervisors, ushers, reservations, ticket distribution, and sales coordination. The role provides strategic input on seating, show building, and daily operations, and oversees reservation inventory allocation across market segments to optimize customer mix and yield. The manager builds shows and makes seating changes, adds offers and packages in the TM1 application, and leads administration of ticketing software, scanners, and web-based self-service tools. The position handles ticket transactions and guest care through in-person, email, and telephone interactions, including customer complaints. It also develops operational plans, procedures, communications, and training materials for reservations and ticket distribution. The role coordinates ticketing holds, group sales, consignment tickets, and purchases; maintains relationships with agencies, fan clubs, artist management, promoters, media, public relations, and the resort entertainment team; and identifies trends and solutions relating to reservations, distribution, and no-show activity. The manager trains, coaches, and schedules showroom ushers, works with the Box Office Supervisor on end-of-night and final-show reporting, and assists hotel accounting with payment and fund-allocation questions as needed. The position involves a fast-paced casino environment, administrative and computer work, and standing in the box office or event facilities. Weekend and holiday work, flexible shifts, and unusual hours are required. Compensation is targeted at $53,500–$69,600 annually, with final offers based on factors including experience and expertise.

Requirements

Bachelor’s degree and/or 5+ years of directly related experience in casino hotel or related box office management.
Strong knowledge of leading ticketing software applications such as Ticketmaster, Showgate, or Paciolan.
Proficiency with MS Office packages, MS SharePoint, ARTS, and related tools.
Understanding of entertainment ticketing complexities in a casino environment and experience with self-service applications.
Ability to identify emerging trends in complex data and articulate innovative, clear, proactive approaches to problem solving.
Ability to communicate effectively in English.
Ability to work holidays and weekends, flexible shifts, and/or unusual hours.
Ability to perform repetitive finger and wrist motions for keyboard data entry and prolonged viewing of a computer monitor.
Ability to stand for various lengths of time in the box office or other event facilities.

Nice To Haves

Experience in the casino industry.

Responsibilities

Allocate showroom and other event reservation inventory among market segments to optimize customer mix and maximize yield.
Directly supervise box office operations, staff, and showroom ushers.
Build shows in the TM1 application and make seating changes or add offers and packages as directed by Ocean Casino Resort Management.
Handle ticket transactions and guest-care interactions in person, by email, and by telephone.
Respond to customer email complaints involving ticketing and service issues.
Lead configuration and ongoing administration of ticketing software, scanners, and web-based self-service components.
Use tools to develop solutions to casino customer ticketing issues.
Identify emerging trends in reservations, distribution, and no-show activity.
Develop the box office reservations and ticket distribution operational plan, including procedures, communications strategy, and training materials.
Manage and communicate ticketing holds and group sales, coordinate consignment tickets, and serve as a general contact point for ticket purchases.
Establish and manage relationships with agencies, fan clubs, and artist management.
Maintain daily telephone and email contact with the resort entertainment team, promoters, agencies, media promoters, and public relations personnel.
Maintain positive working relationships with parties involved in Ocean Casino Resort entertainment.
Train, coach, and schedule showroom ushers.
Work with the Box Office Supervisor on end-of-night and final-show reporting for management.
Assist hotel accounting with payment and fund-allocation questions as needed.