Box Office Attendant Part Time/Full Time

Pirates Voyage Myrtle Beach • Myrtle Beach, SC

8d

About The Position

Pirates Voyage is seeking Box Office Agents to provide customer service in the public-facing box office and phone room. The role helps guests before and during their visit, including with admission, reservations, tickets, ticket changes, booking issues, questions, and general information. Agents also enter guest and reservation details into the ticketing system, distribute tickets, and cross-train across box office, greeting, ticketing, and phone reservation duties. The position works around the theater’s show schedule; most shifts include afternoon and evening hours.

Requirements

• Must be at least 16 years old.
• Friendly, outgoing, and comfortable interacting with the public.
• Strong customer service and communication skills.
• Comfortable speaking with guests both in person and over the phone.
• Basic computer skills and ability to accurately learn and use ticketing systems.
• Professional telephone skills and a clear, pleasant phone presence.
• Dependable, organized, and able to work well as part of a team.
• Able to remain calm and professional while helping resolve guest concerns.
• Willingness to work both public-facing and behind-the-scenes box office duties.

Responsibilities

• Welcome and assist guests in the box office with a friendly, upbeat, and professional attitude.
• Assist guests with admission, reservations, tickets, ticket changes, and other attendance-related needs.
• Distribute tickets to guests as they arrive for the show.
• Answer guest questions and provide accurate information about the theater, attractions, shows, and surrounding offerings.
• Assist with booking and reservation issues and professionally resolve mistakes or concerns.
• Accurately enter guest and reservation information into the ticketing system.
• Answer phones and assist guests with reservations, questions, and general information.
• Provide excellent customer service in person and over the phone.
• Cross-train and work in the public box office, greeting guests, ticketing, and phone reservations.
• Maintain a clean, welcoming, and safe environment for guests.
• Represent the company with a courteous, positive, and professional attitude.

Benefits

• Employee discounts on shows and area attractions.
• Insurance options available for eligible full-time employees.
• 401(k) matching program available to all employees.
• Opportunities to cross-train in multiple areas of Guest Services.
• Opportunity to work in a fun, fast-paced entertainment environment.
• Dress as a pirate while working.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed