Box Office Attendant

Marcus Corporation•Camillus, NY

23h

About The Position

Under the direction of the theatre management team, the Box Office Attendant supports theatre operations and promotes a high level of guest satisfaction by providing friendly, courteous, helpful, timely, and professional service. The position reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The role involves serving guests and completing box office transactions, maintaining the security of cash and tickets, communicating and enforcing theatre policies, and meeting sales expectations. The attendant also operates point-of-sale equipment, distributes assistive movie-going equipment, performs daily maintenance and stocking, and assists with other duties as directed by theatre management. Associates must be able to perform the essential functions with or without reasonable accommodation. Work is performed in a theatre environment. Noise is usually moderate to high, with occasional loud conditions. The position requires frequent sitting, talking and/or hearing, and use of hands, as well as standing and walking. Employees may occasionally need to lift or move up to 35 pounds. Close vision and the ability to adjust focus are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company- and locally mandated cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Ensure the security of box office cash and tickets.
Communicate and enforce theatre policies, including location-specific curfew policies.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Distribute assistive movie-going equipment and understand how to operate it.
Operate point-of-sale terminals, process transactions, and make accurate change.
Perform daily maintenance duties, including stocking supplies.
Provide friendly, helpful, and fast guest service.
Enforce movie ratings to prevent underage guests from accessing auditoriums showing adult content.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.