Box Office Associate

Baylor University•Waco, TX

About The Position

The Department of Theatre Arts seeks a Box Office Associate to support its day-to-day operations and assist the Box Office Manager and Department Office Manager. The position also supports marketing campaigns and social media promotions. The successful candidate is detail-oriented, creative, committed to excellent customer service, and able to work well in a team environment. A high school diploma and one year of relevant experience are required. A bachelor’s degree and three years of relevant work experience are preferred. Education and work experience may be considered in combination. Applicants must currently be authorized to work in the United States on a full-time basis. The role includes some nights and weekends for performances and events.

Requirements

High school diploma.
One year of relevant experience.
Excellent customer service skills.
Ability to work well in a team environment.
Proficiency, or willingness to self-teach, Adobe Suite applications: Photoshop, InDesign, Lightroom, and Premiere.
Proficiency with Microsoft Office applications, including Word and Excel.
Applicants must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

Prior box office and administrative experience.
Prior marketing and social media experience.
Bachelor’s degree.
Three years of relevant work experience.
Knowledge of Canva, Hootsuite, and MailChimp.

Responsibilities

Assist with marketing, including designing materials, developing social media and email campaigns, and updating the website.
Greet and assist visitors to the box office.
Assist the Box Office Manager with job-related tasks, including financial reporting.
Manage events using internet-based software such as Paciolan and EPIC.
Answer phone inquiries about Baylor Theatre.
Take and process individual and group ticket orders during regular business hours.
Sell season tickets and manage season-ticket renewals and changes.
Handle cash, credit, and check transactions.
Maintain databases for patron relations, advertising, and events.
Help operate the box office for mainstage shows, including working at the box office and training house managers.
Assist house managers with patrons during performances.
Assist with other events hosted in the theatres.
Collaborate with departmental faculty and staff on event management and planning.
Perform administrative functions to support efficient front-office operations.
Perform other duties as assigned to support Baylor's mission.
Comply with University policies.
Maintain regular and punctual attendance.