Box Office Associate

The Studio Theatre Inc • Washington, DC

5d • $0 - $19 • Onsite

About The Position

The Box Office Associate processes ticketing requests and provides a high level of customer service to patrons and guests. The role supports box office operations during performances and staffs the Will-Call desk during box office hours. As a public-facing position, the associate is a primary point of contact for Studio Theatre audiences. The position reports to the Audience Services Director, with oversight by the Audience Services Manager and the Manager on Duty.

This is a fully onsite, part-time position with a varied schedule of 0–20 hours per week. Night and weekend availability is required. Weekly hours vary based on the show and event schedule, and hours are not guaranteed. The position is hourly, non-exempt, and pays $19 per hour.

Requirements

• Customer service experience or experience working with the general public.
• Strong computer skills and knowledge of Microsoft Office Suite.
• Comfort working at a computer for extended periods; screen time accounts for 75% to 100% of hours on shift.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Commitment to diversity, equity, and inclusion, and enthusiasm for working with teams with diverse identities.
• Availability to work nights and weekends.

Nice To Haves

• Front-of-house or box office experience.
• Familiarity with ticketing software, preferably Tessitura, or a CRM database.
• Passion for theatre.

Responsibilities

• Sell and process ticket sales in Tessitura, including single tickets, subscriptions, and exchanges.
• Support box office operations, including inbound and outbound phone calls, Will-Call operations, and email correspondence.
• Provide timely customer service and troubleshoot ticketing issues.
• Maintain accurate database and institutional information in Tessitura in accordance with data management standards.
• Foster a supportive and anti-racist workplace.
• Participate in Studio Theatre’s ongoing anti-racism work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed