Box Office Representative - Part-Time

City of Sarasota•Sarasota, FL

About The Position

The Box Office Representative provides customer service in the sale of tickets to Van Wezel Performing Arts Hall performances. The role answers telephone and in-person inquiries and assists patrons and visitors by promoting a courteous, respectful, and pleasant environment in the Hall and surrounding areas. This is a part-time, temporary fixed-term position. The incumbent works under the direction of the Department Head or a designated representative and receives instruction and supervision from an assigned supervisor. After routines are established, the incumbent is expected to use judgment and initiative, referring unusual questions and situations to supervisors. The position generally exercises no supervision.

Requirements

Graduation from an accredited high school or GED.
Six months of customer service experience.
Ability to handle cash and perform computations accurately and efficiently.
Ability to interact and work effectively with all sectors of the public.
Knowledge of clerical practices, including data compilation and presentation.
Knowledge of ticket sale policies and procedures, including credit card charging methods.
Ability to maintain effective and pleasant working relationships with other Hall employees.
Ability to deal with the public courteously and respectfully and provide appropriate information and explanations consistent with established regulations and policies.
Ability to operate computerized ticket sales equipment, telephone call center systems, a calculator, and other related equipment accurately and efficiently.
Ability to understand and follow oral and written instructions accurately and in a timely manner, and to withstand pressures arising from sensitive public contacts and the related work environment.
Ability to work changing and irregular shifts, nights, weekends, and holidays.
Visual acuity for reviewing, checking, preparing, and maintaining computer and manual files; sufficient hearing to perceive information at normal spoken-word levels; and manual dexterity to operate computers and other office equipment.

Nice To Haves

Basic knowledge of computer functions and light clerical work is desired.

Responsibilities

Make ticket sales from telephone orders and box office visits.
Research transaction problems and make corrections, exchanges, and duplicate ticket issues as appropriate.
Post transactions to the computer and compile daily cash and credit card sales reports.
Assist patrons and visitors at the front desk and respond to inquiries and comments.
Safeguard lost-and-found items.
Operate the Van Wezel Call Center Telephone System.
Provide information about Hall procedures, practices, rules, regulations, and performances, and help resolve customer concerns courteously and effectively.