Seasonal Box Office Representative

Greater Austin Performing Arts Center, Inc. DBA Long Center • Austin, TX

6d

About The Position

Seasonal Box Office Representatives support the Long Center team in delivering exceptional customer service throughout the holiday season. They sell and process admissions, skate rentals, group reservations, and other ice rink offerings, while supporting other box office ticketing needs and events as needed. The role serves as a primary point of contact for guests, assisting with ticket purchases, answering questions, resolving customer concerns, and creating a positive experience for visitors of all ages through in-person, phone, and online sales. The position pays $16.50 per hour and requires a flexible schedule with availability during peak periods, including weekends, holidays, and special events.

Requirements

• One year of related customer service, retail, hospitality, recreation, or ticketing experience.
• Ability to multitask and remain composed in a fast-paced environment.
• Basic computer and phone skills.
• Must be able to work evenings, weekends, holidays, and other peak business periods.

Nice To Haves

• Tessitura or previous box office experience.
• Bilingual in Spanish and English.

Responsibilities

• Provide excellent customer service to guests in person, over the phone, and through email.
• Process admission sales, skate rentals, group bookings, and special event transactions accurately and efficiently.
• Handle cash, credit card, and digital payment transactions.
• Process refunds, exchanges, and reservation changes in accordance with ice rink policies.
• Answer questions about public skating sessions, pricing, special events, group outings, and facility policies.
• Assist guests with online purchases, reservations, waivers, and account inquiries.
• Maintain knowledge of ice rink schedules, promotions, programs, and special events.
• Resolve guest concerns professionally and escalate issues as needed.
• Maintain daily reconciliation reports and assist with other box office reporting requirements.
• Support crowd management and guest flow during busy sessions, holidays, and special events.
• Maintain a clean, organized, and welcoming box office environment.
• Follow facility safety procedures, policies, and customer service standards.
• Support other events and perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed