Box Office Manager

Shenandoah University•Winchester, VA

1d•Onsite

About The Position

Shenandoah University’s Box Office is hiring a full-time, benefited Box Office Manager for its main campus in Winchester, Virginia. The role works under the direct supervision of the Executive Director of Performances & Engagement and in close coordination with the Communications Manager and the Managing Director of Shenandoah Summer Music Theatre/Director of Patron Services & Engagement. As a key member of Performance Operations staff, the Box Office Manager oversees the conservatory’s box office operations. Responsibilities include maintaining the Tessitura database; processing ticket sales, renewals, group sales, and donations; preparing financial and ticket-based reports; supervising the Senior Box Office Associate and box office associates; providing exceptional service to patrons and donors; and supporting audience engagement and development through patron communications. The university presents more than 150 ticketed performances annually, including a busy summer musical theatre season. The position works an estimated 40 hours per week, including performance nights and weekends.

Requirements

Excellent communication and organizational skills.
Strong customer service skills and the ability to troubleshoot problems, particularly in high-pressure environments.
Exceptional time management skills.
Strong attention to detail and follow-through.
Personnel management experience.
Basic banking practices and accounting experience.
Computer proficiency in Mac and Windows environments.
Valid driver’s license.

Nice To Haves

Database management experience preferred.
Marketing, graphic design, and communications experience preferred.

Responsibilities

Oversee the conservatory’s box office operations.
Administer and maintain the Tessitura database.
Process ticket sales, renewals, group sales, and donations.
Run financial and ticket-based reports.
Oversee the Senior Box Office Associate and all box office associates, including work-study students and SSMT hired associates.
Ensure exceptional customer service for patrons and donors.
Assist with audience engagement and development by coordinating, designing, and sending patron communications.