Box Office Supervisor - Full Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Box Office Supervisor maintains consistency and supervises various shifts while assisting the Box Office Manager or Assistant Manager with day-to-day activities. The role instructs and trains new hires and helps implement new information and training for existing sellers. The supervisor can process refunds, handle guest situations, and provide agents with the knowledge they need. The position supports ticket sales growth for CET shows and entertainment venues by delivering a strong guest experience, coaching sellers, and encouraging their development.

Requirements

High school diploma or equivalent.
Strong supervisory and/or management experience.
Ability to make decisions, multitask, prioritize, and work closely with others.
Above-average knowledge of Microsoft Excel.
Close attention to detail.
Strong work ethic and a desire to exceed expectations and continue growing a career in the industry.
Ability to lift up to 30 pounds and lift and set up stanchions as needed.
Ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl.

Nice To Haves

Previous sales and customer service experience.
Experience with Ticketmaster’s Archtics Ticketing System.
Experience working show days in a Box Office.

Responsibilities

Handle VIP and executive ticketing as directed by the Box Office Manager or Assistant Manager.
Manage seat inventory as directed by the Box Office Manager.
Ensure smooth and efficient ticket operations and provide employees with work direction and motivation.
Oversee all Box Office locations and theater operations in the absence of the Box Office Manager or Assistant Manager.
Review guest complaints and take appropriate action when necessary.
Supervise and train new and existing Box Office Sellers.
Assist with implementing departmental policies and special projects.
Maintain accuracy in all job-related duties.
Submit new events for on-sale and complete each step of the process, including placing holds, checking accuracy, and communicating event information to staff and other properties.
Track seller attendance and over/short amounts.
Prepare high-level financial reporting for settlements.
Troubleshoot show-night issues, including tickets that do not scan, transfer and exchange account issues, and fraudulent tickets.
Attend employee engagement meetings.
Implement activities, procedures, and outings to support ticket sellers’ morale and happiness.
Process refunds and handle guest situations.
Coach sellers and support their growth.