Box Office Supervisor - Full Time (Horseshoe LV)
About The Position
The Box Office Supervisor maintains consistency and provides supervision across various shifts while assisting the Box Office Manager and Assistant Manager with day-to-day activities. The supervisor instructs and trains new hires and helps implement new information and training for existing sellers as needed. The role may process refunds, handle guest situations, and provide agents with operational knowledge and support. The supervisor contributes to ticket sales growth for CET shows and entertainment venues by delivering a strong guest experience, coaching sellers, and inspiring their growth. The position oversees ticketing operations and employees, supports VIP and Executive ticketing, manages seat inventory as directed, and takes responsibility for Box Office locations and theater operations when the Box Office Manager or Assistant Manager is absent. It also involves event on-sale setup, financial reporting for settlements, attendance and over-short tracking, troubleshooting show-day issues, and contributing to employee engagement. The role is at Horseshoe, a Las Vegas property described as having 2,814 rooms, 244 suites, six restaurants, and 1,250 slot and video poker machines.
Requirements
- High school diploma or equivalent.
- Strong supervisory and/or management experience.
- Ability to make decisions, multitask, prioritize, and work closely with others.
- Experience working show days in a Box Office.
- Above-average knowledge of Microsoft Excel.
- Extremely close attention to detail.
- Strong work ethic and a desire to exceed expectations and continue growing a career in the industry.
- Ability to lift up to 30 pounds and lift and set up stanchions as needed.
- Ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl.
Nice To Haves
- Previous sales and customer service experience.
- Experience with Ticketmaster’s Archtics Ticketing System.
Responsibilities
- Maintain consistency and supervision across various shifts and assist the Box Office Manager or Assistant Manager with day-to-day activities.
- Instruct and train new hires and assist with implementing information and training for existing sellers.
- Process refunds, handle guest situations, and provide operational knowledge and support to agents as needed.
- Support ticket sales growth for CET shows and entertainment venues by providing a strong guest experience, coaching sellers, and inspiring growth.
- Handle VIP and Executive ticketing as directed by the Box Office Manager or Assistant Manager.
- Manage seat inventory as directed by the Box Office Manager.
- Ensure smooth and efficient ticket operations and provide work direction and motivation to employees.
- Oversee all Box Office locations and theater operations in the absence of the Box Office Manager or Assistant Manager.
- Review guest complaints and take appropriate action when necessary.
- Supervise and train new and existing Box Office Sellers.
- Assist with implementation of departmental policies and special projects.
- Maintain accuracy in all job-related duties.
- Submit new events for on-sale and manage all steps of the process, including placing holds, checking accuracy, and communicating event information to staff and other properties.
- Track seller attendance and over-short activity.
- Prepare high-level financial reporting for settlements.
- Troubleshoot show-day issues, including tickets that do not scan, transfer and exchange account issues, and fraudulent tickets.
- Attend employee engagement meetings and implement activities, procedures, and outings intended to improve ticket seller morale and happiness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
