Ticket Office Representative

Home - Treasure Island•Las Vegas, NV

1d•Onsite

About The Position

The Ticket Office Representative is responsible for operating the ticketing system, managing ticket sales, and providing excellent customer service. This role involves interpreting various systems and codes, cross-selling tickets for multiple properties, and resolving guest issues. The representative will handle cash transactions, input reservations accurately, retrieve seats for vendors, and distribute tickets. Additionally, they will manage daily paperwork, balance cash drawers, answer multi-line phones, and maintain the cleanliness of their work area. The position may also involve assisting management and performing other related duties.

Requirements

Must be fluent in English both spoken and written.
Must have at least 6 months cash handling experience.
Must have at least 6 months of customer service experience.
Ability to work independently as well as a part of a team.
Professional appearance and demeanor a must.

Nice To Haves

Previous Ticketing experience is preferred.

Responsibilities

Properly operate the current Ticketing system for ticket sales.
Interpret and utilize numerous systems and show codes.
Cross-sell tickets and provide information for all sister properties.
Provide the highest level of customer service to all guests.
Resolve guest complaints or find the appropriate person able to assist.
Utilize a cash drawer with various tender types.
Input numerous reservations with accuracy.
Retrieve seats from different blocks for corresponding vendors.
Finalize reservations and distribute tickets to correct purchasers.
Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
Answer multi-line telephones.
Check stock levels and replenish to operational levels prior to opening.
Balance correctly at the end of shift.
Clean work area thoroughly at the end of shift.
Assist management when needed.
Perform any and all other job related functions.