Ticket Office Representative | Part-Time | Iowa Events Center

Oak View Group•Des Moines, IA

3d•Onsite

About The Position

The Ticket Office Representative is a part-time, on-call per-event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns, and committed to superior customer service. This role will pay an hourly rate of $12.00.

Requirements

High school diploma or equivalent
Prior sales, cash handling, or customer service experience
Ability to work independently and as part of a team
Must be able to communicate clearly and concisely, both orally and in writing
Ability to safely and accurately handle and account for moderate sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills, including software such as Microsoft Office and intermediate to advanced Excel skills highly desired

Nice To Haves

Ticketing sales experience is highly desired
Knowledge of Paciolan is highly desired

Responsibilities

Receive and process in person, by phone, and by mail ticket orders using various aspects of the ticketing system
Follow proper procedures regarding money and ticket reconciliation after every work shift
Provide accurate Iowa Events Center information and superior customer service to patrons
Maintain workspaces and supplies for the department in a neat and orderly fashion
Answer phone and provide event information to customers
Become familiar with and enforce ticket office rules and regulations
Accurately sorts and organizes will-call tickets by event and last name
Provide excellent customer service assistance to internal and external clients