Ticket Service Representative (Part-Time)

Miami Dolphins and Hard Rock Stadium•Miami Gardens, FL

8d•Onsite

About The Position

The Miami Dolphins and Hard Rock Stadium are looking for Ticket Service Representatives dedicated to providing guests with world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer and other world class events.

Requirements

Minimum high school diploma
Prior experience within service or sports industry highly desired.
Strong service-oriented mentality and strong interpersonal skills.
Comfortable and confident learning something new.
Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer matches, and more.
This will include weeknights, weekends, and holidays.
Ability to stand outdoors for long periods of time.
Fluent in English

Nice To Haves

preferred 4-year college degree or actively working towards degree.
Spanish beneficial.

Responsibilities

Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
Respond to face-to-face inquiries from customers, troubleshoot problems and provide excellent customer service in a timely manner.
Perform work in Ticketmaster to provide the necessary assistance to Hard Rock Stadium guests.
Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
Exhibit professional conduct, image, and demeanor necessary in the workplace.
Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.