Ticket Service Representative (Part-Time)

Miami Dolphins and Hard Rock Stadium • Miami Gardens, FL

9d • Onsite

About The Position

The Miami Dolphins and Hard Rock Stadium are looking for Ticket Service Representatives dedicated to providing guests with world-class experience for Miami Dolphins games, University of Miami Games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer and other world class events. This position is based on-site at Hard Rock Stadium in Miami Gardens, FL.

Requirements

• Minimum high school diploma
• Prior experience within service or sports industry highly desired.
• Strong service-oriented mentality and strong interpersonal skills.
• Comfortable and confident learning something new.
• Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, the Miami Open, the Formula 1 Hard Rock Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
• Ability to stand outdoors for long periods of time.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the job.
• Fluent in English

Nice To Haves

• preferred 4-year college degree or actively working towards degree.
• Spanish beneficial.

Responsibilities

• Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
• Respond to face-to-face inquiries from customers, troubleshoot problems and provide excellent customer service in a timely manner.
• Perform work in Ticketmaster to provide the necessary assistance to Hard Rock Stadium guests.
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Exhibit professional conduct, image, and demeanor necessary in the workplace.
• Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED