Box Office Ticket Representative

Legends Global•Tacoma, WA

4d•Onsite

About The Position

Legends Global is hiring ten Ticket Representatives to work at Tacoma City Theaters in downtown Tacoma, Washington, which includes the Pantages Theater, the Rialto Theater, and Theatre on the Square. Reporting directly to the Box Office Manager, the Ticket Representative sells tickets to the public using the Ticketmaster ticketing system, provides guests with venue and event information, and scans tickets during events. The role requires accuracy in financial and ticketing transactions and may include supporting other Box Office operations. Work is scheduled around live events, which occur mostly in the evenings and on weekends. Employees must be available for flexible event-by-event schedules that may include days, evenings, weekends, and holidays. The position may be scheduled for up to 20 hours per week, but fewer than 20 hours per week may be offered regularly. No minimum number of weekly hours is guaranteed. The role has no supervisory responsibilities.

Requirements

Fluency in written and spoken English.
Must be at least 21 years old to apply.
Availability to work evenings, weekends, and holidays; no minimum number of hours per week is guaranteed.
Ability to arrive at the assigned work location at the scheduled time.
Ability to meet high standards of cleanliness and appearance.
Ability to work independently or as part of a team.
Reliable transportation to and from work, including for late evenings and weekends; transportation and parking costs are not reimbursed.
High school diploma or GED.
Experience in a direct customer service role.
Ability to pass a standard background check.
Organizational skills to maintain transaction records.
Computer competency to search ticket availability and fan order information and complete transactions.

Nice To Haves

Experience with Ticketmaster or another ticketing system.
Experience using office equipment such as copiers, computers/keyboards, telephones, and ticket printers.
Experience working in a live performance venue.

Responsibilities

Process ticket sales and Will Call tickets for events.
Provide event information and complete ticket transactions helpfully, tactfully, and professionally.
Answer the Box Office phone line and provide accurate information about events, tickets, venues, parking, and upcoming schedules.
Become familiar with the layouts of the different venues.
Scan tickets accurately at entry doors during events.
Handle credit card transactions responsibly and accurately.
Maintain accurate ticket transaction records.
Follow physical safety procedures and report deficiencies to supervisors.
Follow Box Office policies and procedures.
Perform clerical functions to support Box Office operations.
Clean the Box Office area at the end of each shift.
Support Box Office managers and supervisors as needed.