Box Office Representative

PENN Entertainment • Charles Town, WV

2d

About The Position

The Box Office Representative welcomes and directs guests, operates the box office on show nights, and handles ticket sales, reservations, guest lists, and will-call tickets. The role also involves verifying identification, processing payments and comped tickets, distributing passes and ticket package add-ons, answering guest questions, and communicating with event and security staff. The representative helps maintain a secure, organized box office and supports event setup, cleanup, and shift reconciliation as needed. The position requires availability Friday and Saturday from either 4:00–8:30 p.m. or 5:30–9:30 p.m.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED, one year of customer service experience, or an equivalent combination of education and experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Working knowledge of Microsoft Access, Excel, Word, and Outlook.
• Outgoing, energetic, and enthusiastic attitude.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Comfort initiating conversations and creating a fun environment for guests.
• Ability to work Friday and Saturday from 4:00–8:30 p.m. or 5:30–9:30 p.m.

Nice To Haves

• Marketing experience preferred.

Responsibilities

• Welcome and direct guests approaching the box office.
• Operate the box office professionally and efficiently during show nights.
• Manage artist guest lists as indicated in contracts and make day-of-show changes.
• Distribute promotional or VIP passes and ticket package add-ons, such as food coupons and PENN Cash.
• Identify individuals on artist-management red lists.
• Sell tickets to walk-up customers and distribute will-call tickets after verifying identification.
• Accurately process credit card payments and comped tickets.
• Use ticketing software to locate and manage reservations or ticket orders.
• Answer guest inquiries about ticket availability, seating, show details, venue layout, schedules, and amenities.
• Communicate guest check-in information with event and security staff and work effectively with team members and event leadership.
• Maintain an organized and secure box office area throughout events.
• Assist with end-of-shift reconciliation and reporting.
• Monitor guest activity to help ensure a safe and enjoyable environment.
• Support basic setup, takedown, or cleanup tasks as needed.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED