Box Office Agent

DAVID SAXE PRODUCTIONS•Spring Valley, NV

9d•Onsite

About The Position

The Box Office Agent helps guests have a positive experience at the theaters by providing customer service before shows. The role handles reservations, ticket orders, guest questions, payments, upgrades, ticket auditing, and theater check-in. Agents work at the box office or corporate call center and may assist with line management, scanning tickets, and resolving guest concerns. The position is part time and based in an in-person entertainment venue setting in Las Vegas, Nevada.

Requirements

At least 2 years of proven experience in a box office, ticketing, or concierge position.
Proven customer service experience.
Experience working with an electronic ticketing system.
Excellent written and verbal communication skills.
Ability to build rapport with potential and existing customers.
Positive and professional demeanor.
Ability to work independently and as part of a team.
Ethics and a positive outlook that support the company's values and culture.
Ability to multitask and prioritize tasks.
Experience working in a high-pressure, high-volume environment.
Ability to stand and walk throughout the work shift.
Ability to lift or move up to 25 pounds using proper lifting techniques.
Specific vision abilities required for viewing computer terminals and company data.
Ability to perform repetitive use of an unspecified item or body part.

Nice To Haves

High school diploma or equivalent preferred.
At least 1 year of ticket auditing experience preferred.
Prior experience working with an electronic ticketing system.

Responsibilities

Provide excellent customer service and collaborate with the box office team.
Assist guests at the box office counter with reservations, new orders, and questions.
Enter reservations and orders into the in-house ticketing system.
Collect required paperwork, payments, and vouchers for orders.
Promote upgrades on every order.
Assist with scanning, ticket taking, and theater check-in for shows.
Answer customer calls about reservations, orders, and questions at the theater box office or corporate call center.
Perform ticket auditing at the theater or corporate call center.
Assist with resolving guest conflicts and escalate concerns to management as needed.
Follow opening and closing procedures as needed.
Document and update customer records based on interactions.
Maintain knowledge of current shows and services.
Follow payment-handling policy and ensure revenue is reported properly.
Collect paperwork from each shift and submit it for auditing at shift close.
Maintain knowledge of the in-house ticketing system and report discrepancies or malfunctions to management.
Ensure the station is stocked for the shift.
Assist with line management to keep customers moving through the process steadily.
Assist with fraud detection and immediately report findings to management.
Participate in company training sessions.
Perform additional tasks and duties as assigned.