Box Office Attendant

Madlife Stage & Studios•Woodstock, GA

About The Position

We are seeking a personable, detail-oriented Box Office Attendant to deliver customer service, manage ticket sales, and provide patrons with information about shows and events. The role requires strong communication skills, multitasking ability, and a commitment to creating a positive experience for visitors. The attendant handles ticket transactions and payments, supports seating assignments and show operations, and keeps the box office organized and prepared for upcoming shows.

Requirements

High school diploma or equivalent.
Strong verbal and written interpersonal and communication skills.
Ability to handle cash transactions and operate point-of-sale systems accurately.
Ability to multitask in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays as required by the event schedule.
Positive attitude, problem-solving skills, and commitment to excellent service.
Ability to use basic tools in Google Sheets, Google Docs, and Eventbrite.
Ability to stand for extended periods.
Capacity to lift up to 20 pounds occasionally.
Comfort working in a busy environment with varying noise levels.

Nice To Haves

Some college education preferred.
Previous experience in customer service, retail, or a related field is advantageous.

Responsibilities

Handle ticket sales through in-person, phone, and online transactions using the ticketing system.
Provide accurate information about show schedules, seating, pricing, and venue policies.
Address customer inquiries, resolve complaints, and offer solutions to support customer satisfaction.
Process payments, manage cash transactions, and maintain accurate financial records.
Assist with seating assignments and ensure compliance with venue seating policies.
Collaborate with other departments to coordinate and facilitate smooth show operations.
Maintain the cleanliness and organization of the box office area.
Ensure tickets and materials are ready and available for upcoming shows.
Adhere to company policies and procedures, including safety and security protocols.