Box Office Coordinator

Spoleto Festival U.S.A.•Charleston, SC

2d•Onsite

About The Position

Spoleto Festival USA is seeking a Box Office Coordinator to coordinate box office operations for the 2027 Festival, which runs May 28 through June 13. This seasonal, full-time, exempt role runs from mid-November 2026 through June 25, 2027 and is based onsite in Charleston, South Carolina. The coordinator manages group and luxury travel planner sales from initial outreach through fulfillment, supports patron service and daily box office operations, coordinates and trains staff, and ensures each venue has the equipment, supplies, and will-call materials it needs. The role also supports merchandise fulfillment and Festival pop-ups at community and promotional events. The successful candidate will provide polished, concierge-level service to planners and group leaders while helping staff and volunteers deliver a welcoming experience to Festival patrons and guests. The position has a standard 40-hour week, with additional evening, weekend, holiday, and on-call hours during the Festival. The role is not benefit-eligible. Compensation is $700 per week, and the position includes complimentary admission for the employee and a guest to select Festival performances and events.

Requirements

Concierge-level client services experience in box office, ticketing, hospitality, or luxury travel.
Fluency in Tessitura, including holds, orders, payments, and fulfillment.
Comfort with the language and expectations of high-end travel advisors and their clients.
A genuine love of working with people and a warm, positive attitude.
A hospitality-first mindset and the ability to anticipate people's needs.
Experience scheduling, training, or coordinating a team, including seasonal, volunteer, or student staff.
Strong organization and attention to detail, with a calm, steady approach under pressure.
Strong communication skills and proficiency in Microsoft Office.
Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating and patron service.
Must be legally authorized to work in the U.S.; the employer participates in E-Verify.
Must be at least 21, hold a valid driver's license, and pass a background check.
Able to stand, walk between venues, work in low light and outdoors, and lift up to 50 pounds, including box office printers and loaded equipment wagons.
Must work a standard 40-hour week plus evening, weekend, holiday, and on-call hours during the Festival, and cover department shifts as needed.
Must be based onsite in Charleston, SC, with regular presence at Festival venues and events.

Nice To Haves

Prior Spoleto Festival USA experience is a plus, but not required.

Responsibilities

Set a hospitable tone and equip staff and volunteers with the tools, information, and confidence needed to serve patrons and guests.
Manage the full group-sales and luxury-travel-planner sales cycle in Tessitura, including outreach, reservations, holds, orders, payments, tickets, confirmations, and guest records.
Provide responsive client service to planners and group leaders, anticipate their needs, and communicate in a manner suited to high-end travel advisors.
Coordinate schedules and daily support for Festival Apprentices, Ticket Agents, and Drivers; cover call-ins and work shifts across those roles as needed.
Help train staff across Box Office & Visitor Experience positions, focusing on Tessitura and box office procedures.
Prepare and confirm will-call materials, equipment, and supplies for each performance, and hand them off to the Visitor Experience team at each venue.
Support daily box office operations and patron service by phone, email, and in person.
Manage merchandise fulfillment and maintain accurate, organized, and stocked inventory.
Coordinate Festival pop-ups at community and promotional events, recruit event volunteers, and distribute materials to local businesses.