Hotel Carmichael - Box Office Coordinator

Coury Hospitality•Carmel, IN

About The Position

The Box Office Coordinator is an essential member of the team dedicated to providing exceptional quality and service to guests and is often the first impression of Feinstein’s Cabaret. The role assists customers with purchasing show tickets and provides information about showtimes and performers. It also manages reservations and waiting lists, communicates guest requests and preferences to servers and managers, answers the phone, and responds to email inquiries. The position combines box office and guest-service duties with support for restaurant operations. The coordinator works with management on seating charts, maintains show calendars and artist lists, and monitors Pre-Kindle and Eventbrite to ensure ticket-sale details are accurate. As guest traffic allows, the coordinator may also assist servers, bus persons, and hosts with service tasks. The role requires a professional, guest-facing manner, teamwork, and adherence to company procedures, policies, expectations, and quality standards.

Requirements

Fluency in reading, writing, and spoken English.
Excellent personal presentation and interpersonal skills.
Ability to communicate effectively with guests, coworkers, and supervisors.
Ability to think and communicate clearly and to organize and prioritize in high-pressure situations.
Basic knowledge of the restaurant menu, ingredients, and cooking techniques, as well as property details and upcoming events.
Knowledge of basic sanitation.
Knowledge of computer operations and ordering procedures.
Ability to quickly absorb information about service procedures, menus, the dining-room floor plan, and register operation.
Ability to multitask successfully.
Ability to maintain excellent attendance and punctuality.
Ability to work all shifts, weekends, and holidays.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large oval dining-room service trays.
Ability to lift trays, soiled dish bins, and similar items weighing up to 40 pounds.
Previous restaurant serving and/or customer service experience.

Responsibilities

Respond actively to email and guest inquiries.
Assist the Club Concierge with performers’ needs.
Coordinate with management on the seating chart.
Answer the Cabaret phone, take telephone reservations, and take messages for staff.
Handle guest questions efficiently and communicate concerns promptly to management.
Maintain the cleanliness of the workstation and surrounding areas.
Communicate guest preferences to the service team.
Manage local calendars for Feinstein’s shows and artist lists.
Monitor Pre-Kindle and Eventbrite to ensure show details are accurate for ticket sales.
Assist servers, bus persons, and hosts or hostesses with service tasks as customer traffic allows, including securing food or beverages for patrons and resetting tables.
Handle side duties during each shift.
Wear the required uniform and meet company grooming and dress policies.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.
Maintain communication and teamwork with coworkers and supervisors.
Adhere to company and department procedures, policies, expectations, and quality standards.
Perform additional or revised tasks and responsibilities as assigned by management based on business volume and current needs.