Ticket & Product Sales Agent

Vail Resorts • Truckee, CA

9d • Onsite

About The Position

This department provides slopeside equipment storage and facilitates valet ski and snowboard check-in while delivering exemplary guest service. The agent communicates with guests and employees to answer questions, provide clear directions, and explain resort details. The role is seasonal for winter 2026/2027, with part-time hours available. The starting and expected pay is $20 per hour. Housing is available, and applicants must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Must be friendly, well-presented, polite, and guest-focused.
• Must communicate fluently in English and be able to learn new technology.
• Ability to work as part of a team, maintain a positive attitude, and work effectively with the public and other departments in a fast-paced environment.
• Ability to lift 30 pounds, transport ski and snowboard equipment, and safely move large rolling ski racks.
• Ability to sit, stand, and/or move for extended periods.
• Regular and consistent attendance and punctuality; must be in uniform and ready to work by 7:30 a.m.
• Flexible schedule and ability to work weekends, holidays, and extra shifts as needed.

Responsibilities

• Create a welcoming first impression for guests.
• Acknowledge guests promptly, anticipate their needs, and deliver exceptional service with attention to detail in a fast-paced environment.
• Resolve guest issues within the role’s authority and refer more significant issues to upper management while following department rules and guest policies.
• Accurately tag and label guest equipment; log daily ski activity; deliver and retrieve equipment tunes and document them; and maintain current equipment inventory and location records.
• Keep work areas clean and organized, including performing daily cleaning such as vacuuming, snow removal, and trash disposal.
• Use the Resort Point of Sale system to sell bin rentals and equipment valet.
• Dress appropriately for the work environment, arrive on time regardless of weather, and work in all department locations as needed.
• Take initiative, work as part of a team, complete additional tasks or projects as assigned, and attend mandatory staff meetings and training.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• Housing availability.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed