H6180 TICKET AGENT

Inn of the Mountain Gods Resort and Casino•Alto, NM

23h

About The Position

The Lift Ticket Sales Agent operates the front-office ticketing system, collects payments, and issues lift tickets to individual and group customers. The role requires providing good customer service in accordance with hospitality standards, explaining and demonstrating the technical skills needed to complete tasks, and responding to guest needs and requests for information. Agents may be cross-trained in other departments to support the needs of the ski area. The position has no supervisory responsibilities.

Requirements

High school diploma or GED, with at least one year of job-related experience and/or training; an equivalent combination of education and experience may be substituted.
Basic computer skills to operate a touchscreen sales terminal.
Ability to handle large amounts of cash and lift tickets.
Ability to use handheld communications devices.
Ability to stand for several hours and meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.
Demonstrate IMGR&C values: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm; approach work positively, treat others with respect, and collaborate with team members.

Responsibilities

Operate the front-office ticketing system to sell lift tickets using a touchscreen sales terminal.
Collect payment and issue lift tickets to individual and group customers; handle large amounts of cash and tickets responsibly.
Identify guests’ needs and wants and provide appropriate service, directions, or venue information.
Maintain knowledge of IMGR&C products and services and answer guest questions.
Keep simple records and perform inventory functions.
Respond promptly and professionally to guest comments and complaints, take ownership of guest problems through resolution, and report complaints and compliments to a supervisor or manager.
Communicate information needed by other team members, including passing relevant information to the next shift.
Report situations in which resort grounds or equipment do not meet IMGR&C standards, and help protect and preserve resort property.
Work collaboratively with team members and other departments, support team and resort success, and contribute ideas to improve performance and guest satisfaction.
Meet hospitality, behavior, performance, appearance, and attendance standards; inform a supervisor of future absences as far in advance as possible.
Be cross-trained with other departments to respond to ski area needs.