CS Ticket Counter Agent - EWR

Unifi•Newark, NJ

9d•Onsite

About The Position

The CS Ticket Counter Agent provides customer service to passengers throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and other inquiries or complaints. The role supports passengers from arrival through check-in, including passengers with special needs, and uses a computerized system to handle ticketing and related services. Agents also direct passengers through Customs, Immigration, and Quarantine and coordinate with ramp agents on wheelchairs, strollers, and gate-checked bags. The position requires adherence to company safety and operational standards, prompt reporting of safety and security incidents and potential hazards, and the ability to work rotating shifts, including nights, weekends, holidays, and overtime. Work may take place outdoors in severe seasonal weather conditions. No experience is required; paid training is provided.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to constantly lift up to 70 pounds and perform pushing, pulling, walking, standing, reaching above shoulder, stooping, squatting, kneeling, bending, reaching out, and grasping; and frequently climb and crawl.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be willing and able to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Handle ticketing and check-in using a computerized system, including boarding, baggage service, reservations, and resolution of related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivered to passengers upon arrival.
Push wheelchairs with passengers throughout airport areas.
Follow safety procedures, policies, and company operational standards.
Immediately report safety and security incidents and potential hazards in line with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the skills, experience, and capabilities expected for the position.