Delivery Dispatcher

Irving Oil•West Lebanon, NH

About The Position

As a Seasonal Delivery Dispatcher, you will coordinate and manage events that can impact delivery drivers’ days, balancing driver safety with customer requirements. You will support delivery drivers and collaborate directly with internal and external customers. The expected hourly range is $23.00–$28.75, with placement based on relevant experience, qualifications, and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. The company values the different perspectives people bring through their backgrounds, identities, cultures, and experiences, and considers inclusion everyone’s responsibility.

Requirements

Strong attention to detail.
Organizational skills.
Communication skills.
Problem-solving skills.
Collaboration skills.
3–5 years’ experience in dispatch or a related field.

Nice To Haves

Post-secondary degree or equivalent experience is an asset.
Experience in a contact center or transportation environment is preferred.

Responsibilities

Receive emergency and non-emergency customer calls, record significant information, and prioritize calls by importance.
Partner with Load Builders to maintain communication between customers and field representatives while scheduled work is being carried out.
Apply policies and procedures and understand Sales Processes to help ensure customers are billed appropriately.
Prioritize work, escalate emergency calls when required, and reschedule less critical work.
Provide status updates and relevant information to Operations Managers and other internal parties.
Recommend and implement ways to optimize performance and proactively resolve issues.
Make difficult, time-sensitive decisions in support of business objectives.
Maintain call center metrics, including Average Handle Time, after-call work, and returned calls.
Guide CSRs and Sales Representatives on building and gas codes, technician schedules, and whether the company can fulfill customer requests.