Delivery Dispatcher

TriMark•Brisbane, CA

About The Position

The Dispatcher coordinates the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The role ensures timely deliveries, resolves logistical issues, and maintains accurate records of transportation activities. The position is based in Brisbane, California, and reports to the Senior Warehouse Manager. It is full-time, second shift, Monday through Friday, from 12:30 p.m. to 9 p.m.

Requirements

High school diploma or GED, or equivalent military or practical experience.
Proficiency with computer software for routing, dispatching, and communication, such as GPS navigation, dispatching software, and Microsoft Office.
Familiarity with transportation regulations, safety standards, and industry best practices.
Strong customer service orientation and interpersonal skills.
Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to successfully pass a background check after offer acceptance.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations.

Responsibilities

Plan and coordinate delivery routes based on distance, traffic, and customer requests; optimize routes to improve efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.
Dispatch drivers to assigned routes with detailed instructions, schedules, and relevant information; communicate with drivers by phone, radio, or messaging systems to provide updates, directions, and assistance.
Serve as the primary customer contact, answer inquiries, provide delivery-status updates, resolve issues, and address concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and other internal teams to support smooth operations and timely order fulfillment.
Monitor inventory levels, shipment schedules, and delivery timelines to proactively address potential delays or issues.
Maintain accurate records of dispatch activities, including driver assignments, delivery schedules, and customer interactions.
Identify and resolve logistical issues, including route deviations, vehicle breakdowns, and delivery delays, to minimize disruptions and maintain service levels.
Ensure compliance with safety regulations and company policies regarding driver behavior, vehicle maintenance, and transportation operations.