City Delivery Dispatcher
About The Position
The City Delivery Dispatcher coordinates and oversees the city route schedule, delivery operations, and delivery specialists serving a hub store and spoke stores. The dispatcher acts as the contact person for city delivery service, prepares and verifies store orders, monitors routes and communicates delays, and seeks ways to improve efficiency and reduce expenses. The role also supports team scheduling and timekeeping, investigates delivery issues, coordinates route coverage, and works with the store manager and delivery specialists on vehicle maintenance, inspections, mileage records, and performance evaluations. Bilingual candidates are encouraged to apply.
Requirements
- Ability to quickly match alphanumeric sequences.
- Good interpersonal communication skills.
Nice To Haves
- Familiarity with automotive parts.
- Ability to drive a manual transmission vehicle.
- Fluency in multiple languages; Spanish is highly desired.
Responsibilities
- Serve as the contact person for city delivery service.
- Receive orders from stores by phone or invoice and ensure parts are pulled and ready by the scheduled delivery time.
- Verify the accuracy of each order before a city delivery specialist picks it up.
- Keep the city delivery area organized and clean, with designated areas or bins for each spoke store.
- Ensure hub delivery specialists stay on schedule and communicate delays to stores still on the route.
- Monitor the hub system and routes to identify opportunities to improve efficiency and productivity or reduce expenses, and communicate recommendations to the store manager.
- Ensure team members assigned to the hub clock in and out according to company policy.
- Research parts that were not delivered as scheduled and make necessary billing adjustments.
- Work with the store manager to ensure route coverage when the regular city delivery specialist is absent.
- Work with the store manager and delivery specialist to ensure vehicles are maintained and inspections are completed thoroughly and accurately.
- Ensure daily mileage for all vehicles is logged in asset management.
- Provide input to the store manager about delivery specialists’ performance in preparation for performance evaluations.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional flexible spending account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
