Delivery Dispatcher

TriMark•Brisbane, CA

4d•$22 - $23•Onsite

About The Position

The Dispatcher coordinates the movement of goods and services by managing schedules, routes, and communications among drivers, customers, and internal teams. The role is responsible for supporting timely deliveries, resolving logistical issues, and maintaining accurate transportation records. This position is located in Brisbane, California, works second shift Monday through Friday from 12:30 p.m. to 9:00 p.m., and reports to the Senior Warehouse Manager.

Requirements

High school diploma or GED, or equivalent military or practical experience.
Strong ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills, including the ability to evaluate options and implement solutions under pressure.
Strong customer service orientation and interpersonal skills.
Proficiency with computer software for routing, dispatching, and communication, such as GPS navigation, dispatching software, and Microsoft Office.
Familiarity with transportation regulations, safety standards, and industry best practices.
Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to successfully pass a background check after accepting an offer.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations.

Responsibilities

Plan and coordinate delivery routes based on distance, traffic, and customer requests.
Optimize routes to improve efficiency and reduce delivery times, fuel consumption, and vehicle wear and tear.
Dispatch drivers to assigned routes and provide instructions, schedules, and relevant information.
Communicate with drivers by phone, radio, or messaging systems to provide updates, directions, and assistance.
Act as the primary customer contact for inquiries, delivery updates, and issue resolution.
Provide excellent customer service and promptly resolve concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and other internal teams to support operations and timely order fulfillment.
Monitor inventory levels, shipment schedules, and delivery timelines, addressing potential delays or issues proactively.
Maintain accurate records of dispatch activities, driver assignments, delivery schedules, and customer interactions.
Identify and resolve logistical problems, including route deviations, vehicle breakdowns, and delivery delays.
Ensure compliance with safety regulations and company policies concerning driver behavior, vehicle maintenance, and transportation operations.