Automotive Service Estimator/Dispatcher | $70k+ Annually & Weekends Off | Meridian
About The Position
The Automotive Service Estimator / Dispatcher coordinates automotive shop work so guests receive high-quality service and their vehicles are repaired to proper standards. The role communicates with technicians, answers guest inquiries, prepares estimates, reviews digital vehicle inspections, and maintains an organized repair log to support shop productivity and efficiency. It also coordinates with parts and other vendors, manages parts-related processes, and helps ensure the shop has the supplies and equipment needed for its work. This position is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off. The role is based at 1402 W McMillan Rd., Meridian, Idaho. It is offered by a locally owned and operated franchisee; the franchisee is the employer and makes employment decisions.
Requirements
- Excellent communication skills for communicating clearly and effectively with technicians, guests, and team members.
- Strong organizational and problem-solving skills to coordinate work orders, schedule appointments, and manage paperwork accurately and on time.
- Strong customer service skills to answer inquiries, address concerns, and support customer satisfaction.
- Proficiency with Windows-based computer software and automotive store applications.
- Dependability and reliability for the Monday–Friday schedule.
- Ability to be on one’s feet for most of the workday, including standing, walking, and coordinating parts.
- Occasionally lift and carry objects weighing over 50 pounds.
- Ability to maintain a brisk pace in a high-volume environment.
Nice To Haves
- Previous experience in an automotive sales, advisor/writer, or estimator/dispatcher position.
Responsibilities
- Implement and maintain an effective dispatch system.
- Schedule work to facilitate maximum productivity under shop policy and distribute service tickets to technicians based on workload, job difficulty, and guest needs.
- Review technicians’ digital vehicle inspections.
- Maintain an organized, up-to-date repair log.
- Answer customer inquiries and prepare repair estimates.
- Explain the best repair solution to customers in an understandable way.
- Ensure work is completed to proper specifications and within the time promised to the guest.
- Build and maintain effective relationships with parts suppliers, tool vendors, and other external vendors.
- Prioritize technician workloads based on parts availability.
- Prepare lists of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
- Coordinate and schedule shop equipment maintenance.
- Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
- Interact regularly with external vendors regarding parts inventory and pricing.
- Work as a team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Compensation package from $70,000+ annually.
- Closed every weekend.
- Employer-paid Financial Wellness Program and app, SmartDollar and EveryDollar.
- Paid vacation and paid holidays.
- Team performance bonuses.
- Healthcare benefits available.
- Matching retirement plans.
- Ongoing training and career advancement.
- Continuous training through the CBA Flywheel Learning System.
- Modern facilities equipped with manufacturer-level diagnostic equipment and factory scan tools.
- Consistent workload, free training, full-time live technician support, and access to a private Technician Assistance Center.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
