Automotive Service Estimator | Weekends Off | Simpsonville
About The Position
The Automotive Service Estimator / Dispatcher coordinates repair work, technician workloads, guest communications, and parts procurement to help the shop deliver high-quality vehicle repairs efficiently and on time. The role reviews digital vehicle inspections, prepares estimates, maintains an up-to-date repair log, and explains repair recommendations clearly to guests. It also involves coordinating with parts and tool vendors, managing parts inventory and related processes, and maintaining shop equipment and supplies. The position is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off.
Requirements
- Previous parts experience.
- Prior automotive industry experience.
- Excellent communication skills for communicating with technicians, guests, vendors, and other team members.
- Strong organizational and problem-solving skills, including the ability to coordinate multiple work orders, schedule appointments, manage paperwork, and meet deadlines.
- Strong customer service and customer relations skills, including the ability to address concerns and build trust.
- Attention to detail and the ability to work in a fast-paced, high-volume environment.
- Ability to collaborate effectively and maintain a positive, professional attitude.
- Proficiency in Windows-based computer software and automotive applications such as AllData, ProDemand, and Identifix.
- Dependability and reliability for the stated Monday–Friday schedule.
- Ability to be on one’s feet for most of the workday and occasionally lift and carry objects over 50 pounds.
Nice To Haves
- Technician experience preferred.
- Tekmetric proficiency strongly encouraged.
- Service advising, estimating, or shop operations experience preferred.
- Previous experience in automotive sales, as an advisor/writer, technician, or estimator preferred.
- Commercial parts experience.
Responsibilities
- Implement and maintain an effective dispatch system.
- Schedule work to maximize productivity in accordance with shop policy, and distribute service tickets to technicians based on workload, difficulty, and guest needs.
- Review technicians’ digital vehicle inspections.
- Maintain an organized, up-to-date repair log.
- Answer guest inquiries and prepare estimates.
- Present repair solutions in a way guests can easily understand.
- Ensure work is completed to proper specifications and within the time promised to guests.
- Build effective relationships with parts, tool, and other external vendors.
- Prioritize technician workloads based on parts availability.
- Prepare lists of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
- Coordinate and schedule maintenance for shop equipment.
- Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
- Regularly communicate with external vendors about parts inventory and pricing.
- Work as part of the team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Paid vacation and paid holidays.
- Healthcare benefits available.
- Matching 401(k) retirement plans.
- Employee discount program.
- Employee appreciation events.
- Wellness program offering chaplain care support.
- Ongoing training and career advancement.
- Continuous training through the CBA Flywheel Learning System.
- Weekends off.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
