Automotive Service Estimator | Weekends Off | Simpsonville

Christian Brothers Automotive•Simpsonville, SC

1d•Onsite

About The Position

The Automotive Service Estimator / Dispatcher at Christian Brothers Automotive coordinates shop workflow and helps ensure guests receive high-quality service and their vehicles are repaired to proper standards. The role coordinates with technicians, answers guest inquiries, prepares estimates, and maintains an organized repair log to support shop productivity and efficiency. It also works with parts and tool vendors and other external partners to ensure needed supplies and equipment are available and to build effective vendor and guest relationships. This position is scheduled Monday through Friday, 7 a.m. to 6 p.m., with weekends off. It is based at 1216 W. Georgia Rd., Simpsonville, South Carolina. The location is independently owned and operated by a local licensed franchisee, which is the employer for this role.

Requirements

Previous parts experience.
Prior automotive industry experience.
Commercial parts experience.
Extreme attention to detail.
Ability to work in a fast-paced environment.
Excellent communication skills when working with technicians, guests, vendors, and team members.
Strong team-player mindset and ability to collaborate in a fast-paced shop environment.
Positive, professional attitude and contribution to a productive workplace culture.
Guest service and customer relations experience, including the ability to build trust and clearly communicate recommendations.
Strong organizational and problem-solving skills, including the ability to coordinate multiple work orders, appointments, paperwork, priorities, and deadlines accurately and on time.
Strong customer service skills to answer inquiries, address concerns, and support customer satisfaction.
Proficiency in Windows-based computer software and automotive applications such as AllData, ProDemand, and Identifix.
Dependability and reliability for a Monday–Friday, 7 a.m.–6 p.m. schedule.
Ability to spend most of the workday standing and walking, including coordinating parts.
Ability to occasionally lift and carry objects weighing over 50 pounds.
Ability to maintain a brisk work pace in a high-volume environment.

Nice To Haves

Technician experience.
Tekmetric proficiency.
Service advising, estimating, or shop operations experience.
Previous experience in automotive sales, as an advisor/writer, technician, or estimator.

Responsibilities

Implement and maintain an effective dispatch system.
Schedule work to maximize productivity in accordance with shop policy and distribute service tickets to technicians based on workload, difficulty, and guest needs.
Review technicians’ digital vehicle inspections.
Maintain an organized, up-to-date repair log.
Answer customer inquiries and prepare estimates for guests.
Present appropriate vehicle repair solutions in a clear and understandable way.
Ensure work is completed to proper specifications and within the time promised to the guest.
Build effective relationships with parts, tool, and other external vendors.
Prioritize technician workloads based on parts availability.
Prepare a list of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
Coordinate and schedule maintenance for shop equipment.
Manage the parts supply process, including inventory, pricing, returns, and warranty claims.
Regularly communicate with external vendors about parts inventory and pricing.
Work as part of the team and assist other employees as needed.
Perform other duties as assigned.