Automotive Service Advisor / Estimator| Weekends Off | Missouri City
About The Position
As an Automotive Service Advisor / Estimator with Christian Brothers Automotive, you are a trusted professional who helps guests with their vehicles and builds lasting relationships. You guide guests through the repair process, keep them informed about vehicle status, and ensure their satisfaction. The role is at 7240 Knights Ct, Missouri City, TX 77459, and is scheduled Monday through Friday, 7 a.m. to 6 p.m. This position manages service workflows, reviews digital vehicle inspections, answers inquiries, prepares estimates, and coordinates customer service activities. It also involves communicating with guests and vendors, coordinating technician workloads with parts availability, and helping maintain an organized service department. The job posting is for an opening at an independently owned and operated local franchise; if hired, the franchisee—not Christian Brothers Automotive Corporation—will be the employer.
Requirements
- Current driver’s license.
- Knowledge of Tekmetric.
- Driving record acceptable to the company’s current insurance carrier.
- Proficiency in Windows-based computer software and automotive store applications.
- Experience in an automotive customer service, automotive service writing/advising, or automotive sales role.
- Dependability and reliability for the Monday–Friday, 7 a.m.–6 p.m. schedule.
- Ability to be on your feet for most of the workday, including standing, walking, and coordinating parts.
- Ability to occasionally lift and carry objects weighing over 50 pounds.
- Ability to maintain a brisk work pace in a high-volume environment.
Responsibilities
- Greet every guest with hospitality and respect.
- Present appropriate repair solutions clearly and understandably.
- Maintain key performance indicators and adapt as daily needs evolve.
- Manage the store’s workflow effectively and efficiently.
- Sell services honestly and with integrity.
- Review technicians’ digital vehicle inspections.
- Maintain an organized, up-to-date repair log.
- Answer customer inquiries and prepare estimates.
- Ensure work is performed to proper specifications and within the time promised to guests.
- Build effective relationships with parts, tool, and other external vendors.
- Prioritize technician workloads based on parts availability.
- Prepare a list of needed service department equipment, supplies, and repairs, and review service department repairs with the Service Manager.
- Maintain a positive attitude and team atmosphere.
- Communicate clearly and professionally by phone.
- Direct, coordinate, and participate in customer service activities.
- Shuttle guests as needed in a CBA-branded vehicle.
- Work as a team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Paid vacation and paid holidays.
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Quarterly performance review process with opportunities to share goals and earn compensation increases based on performance.
- Healthcare benefits available.
- Matching retirement plans.
- Employee appreciation events.
- Ongoing training and career advancement.
- Locally owned and operated wellness program offering chaplain care support.
- Future Franchise Leadership Academy (FFLA), a path to shop ownership.
- Employee Point Store access to redeem training points for swag and rewards.
- Continuous training through the CBA Flywheel Learning System.
- Closed every weekend.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
