Automotive Service Advisor / Writer |Weekends Off | Knoxville 2026
About The Position
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are a key point of contact for customers investing in vehicle repairs. You guide customers through the repair process, keep them informed about their vehicle’s status, and ensure their satisfaction before they leave the facility. The position involves explaining repair recommendations clearly, managing workflow, and building lasting customer relationships while maintaining honesty, integrity, and a positive team atmosphere. The role is based at 10406 Kingston Pike, Knoxville, TN 37922, and is scheduled Monday through Friday, 7 a.m. to 6 p.m. It requires spending most of the workday on your feet, occasionally lifting and carrying objects over 50 pounds, and maintaining a brisk pace in a high-volume environment.
Requirements
- Current driver’s license.
- Driving record acceptable to the company’s current insurance carrier.
- Proficiency with Windows-based computer software and automotive store applications.
- Experience in automotive customer service and service sales.
- Dependability and reliability for the Monday–Friday schedule.
- Ability to spend most of the workday standing and walking, occasionally lift and carry objects over 50 pounds, and maintain a brisk pace in a high-volume environment.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Greet every customer with hospitality and respect.
- Present the best repair solution in a way that customers can easily understand.
- Manage the store’s workflow effectively and efficiently.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Maintain a positive attitude and team atmosphere.
- Communicate clearly and professionally by phone.
- Build long-term relationships among the store, yourself, and customers.
- Direct, coordinate, and participate in customer service activities.
- Shuttle customers as needed.
- Ensure repairs are performed to proper specifications.
- Work as part of a team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Paid vacation and paid holidays.
- Employer-paid healthcare benefits.
- Matching retirement plans.
- Ongoing training and career advancement.
- Chaplain care support available.
- Employee appreciation events.
- Future Franchise Leadership Academy (FFLA), with a path to shop ownership available.
- Employee Point Store access to redeem training points for swag and rewards.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Experienced, high-performing candidates can earn up to $140,000 annually.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
