Automotive Service Advisor / Writer | Weekends Off | Kalamazoo

Christian Brothers Automotive • Kalamazoo, MI

19h • Onsite

About The Position

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are a trusted professional who helps guests with their vehicles and builds lasting relationships. You guide guests through the repair process, keep them informed about vehicle status, and ensure their satisfaction. This role includes presenting repair solutions clearly and honestly, managing store workflow, coordinating customer service activities, and supporting the team. The position is at 4191 N 26th St., Kalamazoo, MI 49048, and is scheduled Monday through Friday, 7 a.m. to 6 p.m.

The opening is at a locally owned and independently operated Christian Brothers Automotive franchise. Christian Brothers Automotive began in 1982 with a focus on precision auto repair, transparency, integrity, and a people-first philosophy. Its locations offer modern facilities with manufacturer-level diagnostic equipment and factory scan tools. The posting describes the franchisee as the employer responsible for employment decisions.

Requirements

• Current driver’s license.
• Driving record acceptable to the current insurance carrier.
• Proficiency with Windows-based computer software and automotive store applications.
• Experience in an automotive customer service role or an automotive service writer, advisor, or sales role.
• Dependability and reliability for a Monday–Friday schedule from 7 a.m. to 6 p.m.
• Ability to spend most of the workday on your feet, including standing, walking, and coordinating parts.
• Ability to occasionally lift and carry objects weighing over 50 pounds.
• Ability to maintain a brisk work pace in a high-volume environment.

Responsibilities

• Greet every guest who enters the facility with hospitality and respect.
• Present the best repair solution in a way guests can easily understand.
• Manage the store’s workflow effectively and efficiently.
• Sell services consistently and effectively while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly and professionally by phone.
• Build long-term relationships among the store, the employee, and guests.
• Direct, coordinate, and participate in customer service activities.
• Shuttle guests as needed in a CBA-branded vehicle.
• Ensure repairs are performed to proper specifications.
• Work as part of a team and assist other employees as needed.
• Perform other duties as assigned.

Benefits

• Up to $85,000 for highly qualified candidates.
• Team performance bonuses.
• Healthcare benefits available.
• Matching 401(k) retirement plans.
• Closed every weekend.
• Paid vacation and paid holidays.
• Employee appreciation events.
• Ongoing training and career advancement.
• Employee discount.
• Chaplain care support available.
• Employee Point Store access to redeem Flywheel Training points for swag and rewards.
• Continuous training through the CBA Flywheel Learning System.
• Employer-paid financial wellness program and app, SmartDollar & EveryDollar.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed