Automotive Service Advisor / Estimator| Weekends Off | Missouri City
About The Position
Christian Brothers Automotive is hiring an Automotive Service Advisor / Estimator at its independently owned and operated Missouri City, Texas location. The Service Advisor is a trusted point of contact for guests, guiding them through the repair process, keeping them informed about vehicle status, and ensuring their satisfaction. The position includes answering inquiries, preparing estimates, reviewing digital vehicle inspections, coordinating repairs and workloads, and communicating repair solutions clearly and honestly. The role is scheduled Monday through Friday, 7 a.m. to 6 p.m., and involves working in a high-volume automotive service environment.
Requirements
- Current driver's license.
- Driving record acceptable to the company's insurance carrier.
- Knowledge of Tekmetric.
- Proficiency with Windows-based computer software and automotive store applications.
- Experience in an automotive customer service, service writing/advising, or automotive sales role.
- Dependability and reliability for the Monday–Friday, 7 a.m.–6 p.m. schedule.
- Ability to be on one's feet for most of the workday, including standing, walking, and coordinating parts.
- Ability to occasionally lift and carry objects over 50 pounds.
- Ability to maintain a brisk pace in a high-volume environment.
Responsibilities
- Greet guests with hospitality and respect.
- Explain and present appropriate vehicle repair solutions in a way guests can understand.
- Maintain service Key Performance Indicators (KPIs).
- Adapt to changing daily needs and manage store workflow effectively.
- Sell services honestly and with integrity.
- Review technicians’ digital vehicle inspections.
- Maintain an organized, up-to-date repair log.
- Answer customer inquiries and prepare estimates.
- Ensure work and repairs meet proper specifications and are completed within the time promised to guests.
- Build effective relationships with parts suppliers, tool vendors, and other external vendors.
- Prioritize technician workloads based on parts availability.
- Prepare a list of service department equipment, supplies, and required repairs, and review department repairs with the Service Manager.
- Maintain a positive attitude and team atmosphere.
- Communicate clearly and professionally by phone.
- Direct, coordinate, and participate in customer service activities.
- Shuttle guests as needed in a CBA-branded vehicle.
- Work as a team and assist other employees as needed.
- Perform other duties as assigned.
Benefits
- Closed every weekend.
- Paid vacation and paid holidays.
- Employer-paid financial wellness program and app, SmartDollar and EveryDollar.
- Quarterly performance review process with opportunities to share goals and earn compensation increases based on performance.
- Real-time automotive technical support.
- Healthcare benefits available.
- Matching retirement plans.
- Employee appreciation events.
- Ongoing training and career advancement.
- Wellness program offering chaplain care support.
- Future Franchise Leadership Academy, with a path to shop ownership available.
- Employee point store access to redeem training points for merchandise and rewards.
- Continuous training through the CBA Flywheel Learning System.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
