Full-Time Public Safety Dispatcher

Town of Hopkinton MA • Hopkinton, MA

3d

About The Position

The Town of Hopkinton is hiring a full-time Public Safety Dispatcher for its Public Safety Communications Center, which operates 24 hours a day, 365 days a year. Dispatchers must be available to cover all shifts, including nights, weekends, and holidays. Under the general guidance of the Public Safety Communications Director, dispatchers receive and transmit emergency and administrative messages to appropriate law enforcement, fire, and medical personnel, following state-mandated Emergency Medical Dispatch protocols and department policies. They provide accurate public safety information and life-saving medical instructions. The role requires discretion, independent judgment, initiative, and adherence to state and departmental guidelines and procedures. Dispatchers receive, access, and maintain confidential information. The Town recognizes qualifying prior full-time public safety communications experience when determining vacation benefits; eligible experienced dispatchers may receive additional vacation time based on their qualifying experience and the Collective Bargaining Agreement. The anticipated hiring salary is $25.24–$26.35 per hour, depending on qualifications and the CBA; the full position range is $25.24–$34.86 per hour. A competitive leave and benefits package is offered.

Requirements

• High school diploma or equivalent.
• Excellent vision and hearing accuracy and the ability to process verbal information and directions concisely.
• Confidentiality, strong attention to detail, and demonstrated customer service skills.

Nice To Haves

• One to three years of experience in emergency response communications or a related field.
• Considerable knowledge of community street locations, buildings, and other significant areas to help minimize response time.
• E911, LEAPS, APCO Emergency Medical Dispatch, and APCO PST1 certifications.

Responsibilities

• Receive and transmit emergency and administrative messages to appropriate law enforcement, fire, and medical personnel.
• Follow state-mandated Emergency Medical Dispatch protocols and department policies.
• Provide accurate public safety information and life-saving medical instructions.
• Maintain confidentiality of information received or accessed.
• Exercise discretion, independent judgment, and initiative while following state and departmental guidelines and procedures.
• Cover shifts as needed, including nights, weekends, and holidays.

Benefits

• Competitive leave and benefits package.
• Eligible experienced dispatchers may receive vacation credit for qualifying prior full-time public safety communications experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED