Dispatcher (Part-Time)

Golden State • San Francisco, CA

2d • Onsite

About The Position

The Guest Experiences Command Center Dispatcher helps deliver a world-class guest experience at Golden State Warriors and Valkyries games, and Chase Center concerts and events. The role fields calls and responds to issues in the arena, collaborating with others to resolve them and provide positive experiences for guests and Team Members. The Dispatcher works onsite in San Francisco and serves as the sole Guest Experiences Team Member in the command center for most Chase Center events, working directly with representatives from internal and external agencies.

This part-time position has a variable schedule based on department needs and scheduled events. Work may take place during days, evenings, nights, weekends, and holidays throughout the year. Typical game-night shifts are 4:30 p.m. to 11:00 p.m.; concert shifts are approximately six or more hours. Compensation is $24.00 per hour.

Requirements

• At least 2 years of related work experience.
• Strong interpersonal skills, a customer-service orientation, and the ability to work effectively independently and as part of a team.
• Ability to work with a diverse group of coworkers and develop strong working relationships across departments.
• Strong attention to detail, outstanding work ethic, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to convey complex information clearly and effectively.
• Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies.
• Ability to adhere to uniform and grooming standards defined by Chase Center management.
• Reliable form of transportation.
• Ability to work non-traditional hours, including days, evenings, nights, weekends, and holidays, according to event schedules.
• Ability to lift, carry, push, or pull up to 30 pounds.
• Ability to stand and walk for long periods; the position may also require sitting or standing for long periods.

Responsibilities

• Monitor, enter, and dispatch incidents in VenueAware based on radio, phone, and text communications.
• Help resolve customer issues and provide excellent service to guests and Team Members.
• Create and populate event reports documenting guest-related incidents, including injuries, illness, and inappropriate behavior.
• Transmit information to the appropriate departments to address problems and requests.
• Prioritize radio calls according to urgency and importance.
• Use radio communications to direct Team Members to appropriate locations.
• Follow up with supervisors about Team Member and building-related needs.
• Receive emergency and non-emergency calls and record significant information.
• Assist with arena evacuations during emergencies while maintaining a calm, professional manner.
• Maintain logs and records of radio calls, activities, and other information.
• Serve as the sole Guest Experiences Team Member in the command center for most Chase Center events, working with internal and external agency representatives.
• Maintain thorough knowledge of front-of-house and back-of-house areas of the building.
• Perform other duties as assigned.

Benefits

• Reasonable accommodations for qualified applicants with disabilities during the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed