Dispatcher (Part Time)
About The Position
Crothall Healthcare is hiring a part-time Dispatcher at the Hartford HealthCare Care Logistics Center in Newington, Connecticut. This role coordinates and monitors Patient Transportation services through timely, accurate dispatch and management of customer transportation requests. The position is scheduled for 24 hours per week on third shift, with days and hours varying and rotating weekend and holiday work required. The fixed pay rate is $18.00 per hour. Prior healthcare experience is required. The Dispatcher provides customer service and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics. The role directs transport activities and staff, monitors service procedures and completion of tasks, and serves as a liaison between Patient Transportation and other departments. The Dispatcher may transport patients when necessary and performs other duties as assigned. Crothall Healthcare provides specialized support services to the healthcare industry and is part of Compass Group. Part-time team members are offered a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and other voluntary benefits. Eligible associates may also receive paid or unpaid time off in accordance with applicable laws.
Requirements
- Prior healthcare experience is required.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Responsibilities
- Provide attentive, one-on-one customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct transport operations and transporter activity, ensuring tasks are completed on time.
- Monitor procedures for availability and task completion, and follow up on service and operational issues.
- Ensure requests are addressed efficiently and on time according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers.
- Monitor daily sign-in and sign-out procedures.
- Promote positive customer service relationships with patients, patients’ family members, visitors, and staff.
- Dispatch transport requests accurately and promptly.
- Ensure maximum staff productivity.
- Resolve complaints related to patients, visitors, staff, or employees.
- Recommend solutions for ongoing or recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Eligible associates may receive paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
