Dispatcher (Part Time)

Harris Fort Bend Emergency Services District 100 • Houston, TX

10d

About The Position

This specialized part-time position performs multi-channel emergency radio and communications work for Harris and Fort Bend County ESD #100 – WestCom Emergency Communications Center, a secondary Public Safety Answering Point for fire and emergency services. The Dispatcher receives and prioritizes emergency and non-emergency telephone calls from the public and primary Public Safety Answering Points. The position works under the general supervision of the Dispatch Shift Supervisor and the Communications Director. Pay is $22.50 during training and $24.00 after completing training.

Requirements

• Must be at least 21 years old and have a high school diploma or GED; additional education is preferred.
• One year of public safety dispatch or 911 call center experience.
• Must currently hold Priority Dispatch EMD and EFD; ICS 100/200; NIMS 700/800; and CPRD.
• Successfully complete the required dispatch training program within six months of hire and participate in ongoing professional development.
• Ability to type at least 40 words per minute and meet required hearing, vision, dexterity, and physical standards, including occasionally lifting up to 50 pounds.
• Ability to work 24-hour shifts, overtime, holidays, and emergency call-backs in a 24/7 operation; must maintain a personal telephone.
• Knowledge of emergency dispatch procedures, public safety operations, and emergency communication protocols.
• Proficiency with CAD systems, two-way radios, telephones, and standard office equipment.
• Strong verbal and written communication, interpersonal, and customer service skills.
• Ability to multitask, prioritize emergencies, make sound decisions, and remain calm under pressure.
• Ability to maintain confidentiality and establish effective working relationships with emergency personnel, coworkers, and the public.
• Ability to maintain concentration and operate communications equipment, including wearing a headset, for extended periods in a high-stress environment.
• Proficiency in English.

Nice To Haves

• Additional education is preferred.

Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls using established protocols and computer-aided dispatch (CAD) systems.
• Provide emergency medical instructions to callers until responding personnel arrive.
• Monitor and maintain the location and status of fire, EMS, and other emergency response units.
• Operate radio, telephone, CAD, and other communications equipment, including TDD/TTY systems.
• Maintain situational awareness by monitoring assigned radio channels, reviewing call information, and assisting fellow dispatchers.
• Demonstrate professionalism, teamwork, confidentiality, and excellent customer service.
• Complete required reports, logs, documentation, and equipment inspections.
• Perform additional duties and respond to emergency staffing needs as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED