DISPATCHER (PART TIME)
About The Position
The Dispatcher coordinates and monitors Patient Transportation services by accurately and promptly dispatching and managing customer transportation requests. The role directs transporters and transport operations, monitors task availability and completion, and ensures requests are handled efficiently according to departmental standards, priorities, and patient appointments. The Dispatcher serves as a liaison between Patient Transportation and other departments, supports positive customer service relationships, addresses complaints and recurring operational issues, and may transport patients when necessary. This is a part-time, third-shift position at Hartford HealthCare Care Logistics Center in Newington, Connecticut. The schedule is 24 hours per week, with days and hours that may vary and rotating weekends and holidays required. The fixed pay rate is $18.00 per hour. Prior healthcare experience is required.
Requirements
- Prior healthcare experience is required.
Responsibilities
- Provide attentive, detail-oriented customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities.
- Transport patients when necessary.
- Direct transport operations and transporter activities to ensure timely completion of tasks.
- Monitor procedures for task availability and completion, and follow up on service and operational issues.
- Ensure requests are addressed efficiently and promptly according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers, and monitor daily sign-in and sign-out procedures.
- Promote positive customer service relationships with patients, family members, visitors, and staff.
- Ensure accurate and timely dispatch of transport requests and maximize staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees and recommend solutions to ongoing or recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Eligible associates may receive paid and/or unpaid time off in accordance with applicable laws.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
