FOH - Dispatcher (Part-Time)

Saho Hospitality Group • Brooklyn, NY

3d

About The Position

The FOH Dispatcher supports the front-of-house team by handling take-out, delivery, and other to-go orders. This includes entering orders into the POS system, coordinating orders through delivery platforms and phone or in-house channels, and packaging and labeling orders appropriately. The dispatcher keeps the to-go area stocked, organized, and clean, assists with other support duties as directed by management, and helps ensure guests receive excellent service.

Requirements

• Ability to work as part of a team, work quickly, and follow directions.
• Ability to communicate and understand directions in English to ensure workplace safety.
• Ability to understand, respond to, and engage with coworkers, managers, and guests in English.
• Time-management skills and ability to work under pressure in a high-volume production environment.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow established standards.
• Ability to lift up to 25 pounds.

Nice To Haves

• Very basic food-handling, preparation, and cleaning skills.

Responsibilities

• Coordinate and execute Caviar, Postmates, and in-house or phone take-out orders using the POS system and delivery-order iPads.
• Handle guest order issues under management direction and communicate with delivery customer service.
• Keep the to-go area stocked with appropriate bags, containers, labels, and other supplies.
• Assist the porter with polishing glassware and flatware when asked or needed.
• Keep the to-go station organized and tidy.
• Restock to-go containers, bags, stickers, and labels as needed.
• Thoroughly break down and clean the to-go area at the close of the shift.
• Notify the Chef or General Manager when supplies are short.
• Assist with support duties in other sections as directed by management to help ensure excellent guest service.
• Acknowledge guests with eye contact and a smile, answer questions when able, or find the appropriate employee to follow up on a guest request.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed