FOH - Dispatcher (Part-Time)
About The Position
SA Hospitality Group is an Italian-inspired hospitality company founded by Gherardo Guarducci and Dimitri Pauli. Since 2003, it has expanded across New York City and other locations with the Sant Ambroeus, Casa Lever, and Felice brands. The FOH Dispatcher supports the front-of-house team by managing take-out, delivery, and other to-go orders. The role involves entering orders into the POS system, packaging and labeling them properly, keeping the to-go station supplied and organized, and helping with other support duties as directed by management. The position requires teamwork, clear communication in English, time management, and the ability to work under pressure in a high-volume setting. The employee may be required to lift up to 25 pounds.
Requirements
- Ability to work as part of a team, work quickly, and follow directions.
- Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
- Time-management skills and ability to work under pressure in a high-volume production environment.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow established standards.
- Ability to lift up to 25 pounds.
Nice To Haves
- Very basic food-handling, preparation, and cleaning skills.
Responsibilities
- Coordinate and execute Caviar, Post-Mates, in-house, and phone take-out orders using the POS system and delivery-order iPads.
- Handle guest order issues under management direction and communicate with delivery customer service.
- Keep the to-go area stocked with appropriate bags, containers, and labels.
- Assist the porter with polishing glassware and flatware when asked or needed.
- Keep the to-go station organized and tidy.
- Stock and restock to-go containers, bags, stickers, and labels as needed.
- Thoroughly break down and clean the to-go area at the close of the shift.
- Notify the Chef or General Manager when supplies are short.
- Assist with support duties in other sections as directed by management to help ensure excellent guest service.
- Acknowledge guests with eye contact and a smile; answer questions when able or find the appropriate employee to follow up on guest requests.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
