DISPATCHER (PART TIME)
About The Position
Crothall Healthcare is hiring a part-time Dispatcher at MedStar Georgetown University Hospital in Washington, DC. The position coordinates and monitors Patient Transportation services by accurately dispatching and managing customer transportation requests. The schedule is 24 hours per week; days and hours may vary, and evening availability is required. The fixed pay rate is $20.00 per hour. The Dispatcher provides attentive customer service, directs transporters and transport activities, tracks service requests, and helps ensure tasks are completed efficiently and according to departmental standards, priorities, and patient appointments. The role also serves as a liaison between Patient Transportation and other departments, handles pager distribution and sign-in/out monitoring, addresses complaints and recurring service issues, and may transport patients when necessary. Prior customer service experience is required.
Requirements
- Prior customer service experience is required.
- Availability to work evenings is required.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Responsibilities
- Provide attentive, quality customer service to customers.
- Apply basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities; transport patients when necessary.
- Direct transport functions and transporter activities, ensuring timely completion of tasks.
- Monitor procedures for task availability and completion, and follow up on service and operational issues.
- Ensure requests are handled efficiently and on time according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers; monitor daily sign-in and sign-out procedures.
- Promote positive customer service relationships with patients, family members, visitors, and staff; ensure accurate, timely dispatch and maximum staff productivity.
- Resolve complaints involving patients, visitors, staff, or employees and recommend solutions for recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Paid and/or unpaid time off benefits may be available in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
