Dispatcher (Part-Time)

Golden State•San Francisco, CA

7h•Onsite

About The Position

The Dispatcher supports a world-class guest experience at Golden State Warriors and Valkyries games, as well as Chase Center concerts and events. The role fields calls and responds to issues in the arena, helping guests and Team Members while coordinating with internal and external agencies. This part-time position is based onsite in San Francisco, California, and serves as the sole Guest Experiences Team Member in the command center for most Chase Center events. The schedule varies with events and may include days, evenings, nights, weekends, and holidays year-round. Typical game-night shifts run from 4:30 p.m. to 11:00 p.m.; concert shifts are approximately six or more hours. Part-time employees are not scheduled for every event, as scheduling depends on departmental needs. Compensation is $24.00 per hour.

Requirements

At least 2 years of related work experience.
Strong interpersonal skills, customer-service orientation, and ability to work effectively independently and as part of a team.
Ability to work with a diverse group of coworkers and develop strong working relationships across departments.
Strong attention to detail, outstanding work ethic, and problem-solving ability.
Strong written and verbal communication skills, including ability to convey complex information clearly and effectively.
Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies.
Ability to meet uniform and grooming standards defined by Chase Center management.
Reliable form of transportation.
Ability to lift, carry, push, or pull up to 30 pounds.
Ability to stand and walk for long periods; the position may also require sitting for long periods.
Availability to work non-traditional hours according to event schedules, including days, evenings, nights, weekends, and holidays year-round.

Responsibilities

Monitor, enter, and dispatch incidents in VenueAware based on radio, phone, and text communications.
Help resolve customer issues and provide excellent service to guests and Team Members.
Create and populate event reports documenting guest-related incidents, including injuries, illness, and inappropriate behavior.
Transmit information to the appropriate departments to address problems and requests.
Prioritize radio calls according to urgency and importance.
Use radio communications to direct Team Members to appropriate locations.
Follow up with supervisors regarding Team Member and building-related needs.
Receive emergency and non-emergency calls and record significant information.
Assist with arena evacuations during emergencies while maintaining a calm, professional manner.
Maintain logs and records of radio calls, activities, and other information.
Serve as the sole Guest Experiences Team Member in the command center for most Chase Center events, working directly with internal and external agency representatives.
Maintain thorough knowledge of front-of-house and back-of-house areas of the building.
Perform other duties as assigned.